Client Director

Client Director (Remote – United States) The Client Director is responsible for leading strategic client relationships, driving account growth, and ensuring high levels of client satisfaction across assigned portfolios. This role serves as the primary executive point of contact for key accounts and plays a central role in aligning client objectives with internal delivery teams. Key Responsibilities Manage and expand long-term relationships with enterprise and mid-market clients Serve as the senior escalation point for client needs, ensuring timely and effective resolution Develop account strategies focused on retention, growth, and value realization Identify upsell and cross-sell opportunities aligned with client goals Collaborate with internal teams (sales, operations, product, and delivery) to ensure seamless execution Lead executive-level business reviews and strategic planning sessions Monitor account performance metrics and client satisfaction indicators Provide market and client feedback to support product and service improvements Ensure contract compliance and alignment with agreed service levels Qualifications 21+ years of experience in account management, client services, or strategic sales Proven track record managing enterprise or high-value client relationships Strong communication and executive presentation skills Experience working in cross-functional, fast-paced environments Ability to balance strategic thinking with hands-on execution Bachelor’s degree in Business, Marketing, or related field preferred Preferred Attributes Strong commercial acumen and relationship-building capability Comfortable engaging with senior stakeholders and decision-makers Highly organized with strong attention to detail Data-driven mindset with focus on measurable outcomes Self-motivated and effective in remote work environments 🌐