Director of Product Operations

I. Position Overview The Director of Product Operations is responsible for managing operational activities throughout the company's product lifecycle. Focusing on key objectives—including user growth, user engagement, conversion rates, user retention, and commercialization—this role formulates product operations strategies and drives their successful implementation. The position requires a deep understanding of product logic, user needs, and market trends; by leveraging data analysis, cross-functional collaboration, and the development of robust operational frameworks, the Director continuously enhances product competitiveness and user experience to drive product business growth. II. Core Responsibilities 1. Product Operations Strategy Formulation Develop the company's overall product operations strategy and annual operations plan. Formulate user growth, engagement, and retention strategies aligned with the company's business objectives. Establish a system of product operations metrics and operational workflows. Drive product commercialization and enhance user value. 2. User Growth and Operations Responsible for user acquisition, engagement, retention, and reactivation initiatives. Build and manage a user lifecycle management system. Analyze user behavioral data to optimize user experience and conversion funnels. Plan and execute online and offline operational campaigns. 3. Data Analysis and Operations Optimization Establish a data monitoring framework for product operations. Analyze key metrics such as DAU, MAU, conversion rates, retention rates, and repurchase rates. Provide data-driven recommendations for product optimization. Continuously optimize operational efficiency and user experience. 4. Cross-Departmental Collaboration and Management Collaborate closely with Product, Technology, Marketing, Sales, Customer Service, and other departments. Facilitate the implementation of product requirements and version iterations. Coordinate resources to ensure the smooth progress of operational projects. Establish efficient collaboration mechanisms and communication protocols. 5. Team Building and Management Responsible for building the product operations team and fostering talent development. Define team KPIs and establish performance evaluation mechanisms. Enhance the team's professional capabilities and execution efficiency. Establish standardized operational systems and processes. 6. Market and Competitive Analysis Monitor industry trends and competitor activities. Analyze evolving user needs and market opportunities. Develop differentiated operational strategies. Provide strategic support for product positioning and business model development. III. Job Requirements Educational Background Bachelor's degree or higher. Majors in Marketing, Business Administration, Product Management, E-commerce, Data Analysis, or related fields are preferred. Work Experience 20+ years of experience in product operations or internet operations. 5+ years of experience in team management. Experience within large-scale internet companies, SaaS, E-commerce, FinTech, AI, or Mobile Internet sectors is preferred. Professional Skills Comprehensive understanding of the entire product operations lifecycle. Proven capabilities in user growth and data analysis. Familiarity with methodologies such as A/B testing, user profiling, and growth modeling. Proficiency in using data analysis tools and operational platforms. Excellent project management skills. Management Capabilities Exceptional team management and organizational coordination skills. Strong strategic planning and execution capabilities. Outstanding cross-departmental communication skills. Solid business analysis and decision-making capabilities.