Merchant Security Expert with French and English

<p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">At&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">SumUp</strong>, we are&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">driven to empower</strong>&nbsp;small businesses&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">across the globe</strong>&nbsp;by de-hassling their lives and helping&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">them to succeed.&nbsp;</strong>Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid.If you would like to be part of a<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">&nbsp;global team</strong>, putting&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">business partnering</strong>&nbsp;and&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">innovation</strong>&nbsp;in the core of its priorities, this might be&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">the right role for you.</strong></p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">Join our dynamic</strong>&nbsp;and&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">international</strong>&nbsp;Customer Support team, specializing in&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">Risk &amp; Fraud. </strong>Our team spans across&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">four continents</strong>, bringing together&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">diverse talents</strong>&nbsp;from&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">over 60 countries</strong>.&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">We thrive</strong>&nbsp;on challenges and collaborate seamlessly to ensure the&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">success of small businesses globally.</strong></p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2"><br>What you’ll be doing:</strong></p> <ul> <li>Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures.<br><br></li> <li>Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments.<br><br></li> <li>Monitoring merchant behavior in compliance with AML and internal T&amp;Cs rules.<br><br></li> <li>Utilizing decision-making abilities for reviewing customer business and adjusting payment limits.<br><br></li> <li>Providing support to Dutch and English-speaking customers through various communication channels, via phone, chat or email.&nbsp;<br>The role primarily involves specialized security calls with low phone volume, and each issue is handled through the most suitable channel.<br><br></li> </ul> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">You’ll be great for this role if:</strong></p> <ul class="cui-list-9zvq cui-list-m-xr1c css-15v5cj3 evwnbdz4"> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">You possess excellent language skills in both French and English&nbsp;</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Communication is your strength, and you handle customer interactions with ease and patience.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Curiosity and persistence drive you to solve issues efficiently.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Your organizational skills shine, even in stressful situations</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Attention to detail is a defining characteristic<br><br></p> </li> </ul> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">Why you should join SumUp:</strong></p> <ul class="cui-list-9zvq cui-list-m-xr1c css-15v5cj3 evwnbdz4"> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🚀 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">💯 You'll get a Referral bonus if your friend is hired successfully.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🌴 Yo