Senior Market Manager, Luxe

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Difference You Will Make:</strong></span></p> <p>As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining&nbsp; deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.</p> <p>You will work with Luxe Guest Services, Content &amp; Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.</p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>A Typical Day:&nbsp;</strong></span></p> <h4><strong>Supply Acquisition &amp; Pipeline Development</strong></h4> <ul> <li>Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals</li> <li>Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators</li> <li>Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation</li> <li>Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience</li> </ul> <h4><strong>Market Development &amp; Launches</strong></h4> <ul> <li>Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring</li> <li>Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape</li> <li>Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region</li> </ul> <h4><strong>Host Account Management &amp; Optimization</strong></h4> <ul> <li>Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor</li> <li>Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations</li> <li>Support onboarding of new listings for assigned hosts, ensuring a seamless experience</li> <li>Design and deploy strategies to manage and optimize long-tail hosts across your markets</li> <li>Improve listing bookability through performance analysis and targeted host education</li> </ul> <h4><strong>Cross-Functional Collaboration &amp; Escalations</strong></h4> <ul> <li>Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content &amp; Quality, Product, Policy) for escalated issues and strategic initiatives</li> <li>Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility</li> <li>Cascade host feedback to relevant stakeholders to inform product and policy decisions</li> <li>Educate hosts on significant product updates, policy changes, and platform best practices</li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>Your Expertise:</strong></span></p> <h4><strong>Experience</strong></h4> <ul> <li>8+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate</li> <li>Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment</li> <li>Experience working cross-functionally across teams to influence change and drive results</li> <li>Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting</li> </ul> <h4><strong>Skills &amp; Competencies</strong></h4> <ul> <li>Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry</li> <li>Excellent negotiation skills and the ability to close complex, high-value partnerships</li> <li>Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy</li> <li>Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence</li> <li>Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously</li> <li>Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment</li> </ul> <h4><strong>Mindset</strong></h4> <ul> <li>Deep alignment with Airbnb's mission and a passion for the luxury travel and homes space</li> <li>A consultative, relationship-first approach — you build trust before you close deals</li> <li>Proactive, solutions-oriented, and self-directed; you don't wait for problems to escalate</li> <li>Collaborative by nature — you understand that success in this role is a team sport</li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>Location Specific Requirements:</strong></span></p> <p><em>This role is based out of European Ski (France, Italy, Switzerland, Austria, Germany) overseeing European ski destinations. It requires up to 50% travel to markets across European ski, as well as occasional team off-sites.</em></p> <p><em>English and French or Italian proficiency required. Additional languages (French/Italian/German) nice to have</em></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>Our Commitment To Inclusion &amp; Belonging:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;">Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individual