Customer Success Manager at Recruit CRM Norwood, NJ

Customer Success Manager job at Recruit CRM. Norwood, NJ. ​ Company Overview: Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $10 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence. We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people. We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at . Why Join Us? • Fully remote (You can work from anywhere) • Sponsored Learning and Development Program • Annual company-wide International retreats in 5-star resorts/hotels. • Opportunity to work with our clients who are all business owners across the Americas • Additional Revenue linked annual Retention Bonus of 20% - 100% of Fixed Salary given to the top performing 50% of employees every December. • Performance is rewarded - The top 1/3rd of team members have averaged an annual salary hike of over 30% each of the last 5 years. If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you! ​ No. of positions - 2 Location: Remote Working Hours: Monday - Friday - 12 PM to 10 PM IST (42.5 hours every week) Key Responsibilities: • Key account management, including handling account renewals • Onboarding new customers, helping them set up their workflows & training their users • Understand and align with customers’ needs to help them achieve their goals • Advise customers on best practices & KPIs for businesses of their size. • Host regular online sessions with customers to align with their needs, discuss adoption, and identify areas of opportunity • Understand client risks and recommend solutions • Champion customer needs the product team for future updates Eligibility Criteria: • 2-5 years of customer-facing/customer success role in a B2B SaaS or Consulting company. • Excellent Verbal and Written communication skills • Must be articulate, organised, detail-oriented, and have the ability to multitask in a dynamic, fast-changing work environment. • Self-driven and proactive nature • Knowledge of customer success processes • Patient and active listener Preferred Skills: • Proven work experience as a Customer Success Manager or similar role implementing software or similar tools. • Technical skills are required as they relate to the use of the product or service Selection Process (Online/Virtual): • The selection process will take approximately 2 weeks to complete • The process will include 4 rounds of interviews, including an assessment project. • The interview rounds are listed below (subject to change): • Round 1: Presentation Round - The objective of the assessment project is to understand your Research, Presentation, & Writing skills. The objective of this round is to encourage customer to get on a call with you. • Round 2 : 40 - 45 minutes Interview with the Head of Customer Success & Head of People Success • 5 Minutes of introduction • 15 minutes of Role play as a CSM for the assignment provided • 20 minutes of Interview with Head of Customer Success and Head of People Success. • Round 3: Final Interview with CEO