UX Designer (Senior / Subject Matter Expert)

We are looking for a visionary UX Designer who sits at the intersection of art and technology. This person brings a strong visual and graphic design sensibility alongside hands-on IT fluency - someone equally at home sketching a service blueprint on a whiteboard and producing pixel-perfect prototypes in Figma. You will be embedded across delivery teams, working directly with clients to imagine, visualize, and validate digital products before a single line of code is written. This is not a front-end development role - it is a creative, research-driven, client-facing design position that shapes how users experience the solutions we build. This role is remote, with an expectation of periodic onsite work to support client and team needs. On-site frequency will vary based on project requirements. Key Responsibilities • Lead end-to-end UX engagements: discovery, user research, journey mapping, wire-framing, prototyping, and design validation. • Conduct user interviews, stakeholder workshops, and usability testing sessions to surface insights that drive design decisions. • Produce high-fidelity mockups, interactive prototypes, and design systems in Figma (or equivalent tool) that bring client visions to life. • Develop service blueprints, personas, user flows, and experience maps that communicate the full service landscape across front- and back-stage. • Facilitate co-design sessions with clients and end users, helping non-technical stakeholders clearly see and react to proposed solutions. • Collaborate cross-functionally with project managers, developers, business analysts, and cloud architects to ensure design intent carries through to delivery. • Champion accessibility and Section 508 / WCAG compliance in all design artifacts. • Establish and maintain UX standards, reusable component libraries, and design governance practices across multiple project portfolios. • Mentor junior designers and advocate for human-centered design principles within technical delivery teams. Requirements Required Qualifications • 7-10+ years of UX/service design experience with a portfolio demonstrating end-to-end design work for complex digital systems. • Expert proficiency in Figma (or Adobe XD / Sketch); able to build interactive, client-ready prototypes independently. • Demonstrated background in visual/graphic design, fine arts, illustration, or a related creative discipline - an eye for aesthetics is essential. • Strong service design practice: experience producing service blueprints, journey maps, and experience frameworks across multi-channel services. • Comfortable in client-facing settings - skilled at facilitating workshops, presenting design rationale, and incorporating feedback constructively. • Solid understanding of IT systems and application architecture; able to speak credibly with developers without being one. • Experience working in Agile / DevSecOps delivery environments alongside engineering teams. • Knowledge of accessibility standards (Section 508, WCAG 2.1 AA) and federal digital service guidelines (USWDS or equivalent). • Cross-functional collaborator who thrives being distributed across multiple teams and programs simultaneously. Desired Qualifications • Experience supporting federal, defense, or public-sector digital transformation programs. • Familiarity with user research analysis tools (Dovetail, Miro, Optimal Workshop). • Background in content design, information architecture, or UX writing. • Agile, IDEO, or formal UX certification (Nielsen Norman Group, etc.). Additional Information • Successful completion of a client-required background investigation and suitability determination will be required. • The ability to obtain and maintain a federal security clearance may be required based on the engagement. • Bachelor's degree in Design, Visual Arts, Human-Computer Interaction, Communications, or a related field. Master's preferred for SME-level candidates. • Agile or UX certification preferred (e.g., Nielsen Norman UX Certificate, Certified Usability Analyst). • A portfolio of work is required and will be reviewed during the interview process. Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Wellness Resources • Employee Bonus Programs