Engineering Manager, Observability, Monitoring, and Integrations (Monetization)

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <p>As an <strong><strong class="textBold">Engineering Manager, Observability, Monitoring, and Integrations (Monetization)</strong></strong>, you'll manage a team focused on observability, reliability, and secure cross-system integrations across GitLab's Monetization area. This is a people-first management role where you'll hire and develop the team, guide technical direction, and help shape an AI-native approach to detecting anomalies and improving performance in business-critical workflows.</p> <p>You'll work closely with product, design, sales, go-to-market, finance, information technology, and support engineering to turn business needs into reliable customer experiences. In your first year, you'll stand up the team, establish operating rhythms and incident response practices, and improve the reliability, availability, and data quality of fulfillment systems that directly affect revenue and the customer experience.</p> <p>Some examples of our projects:&nbsp;</p> <ul> <li value="1">Improving the reliability and availability of Fulfillment infrastructure and customer-facing buyer journeys</li> <li value="2">Making foundational improvements to the architecture and data models of Fulfillment systems</li> <li value="3">Delivering high-impact changes across pricing, billing, provisioning, subscriptions, and usage-related experiences</li> </ul> <h2>What you’ll do</h2> <ul> <li value="1"><strong><strong class="textBold">Architect</strong></strong> end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora to enable real-time monitoring and faster issue resolution across purchasing and provisioning flows.</li> <li value="2"><strong><strong class="textBold">Implement</strong></strong> automated billing anomaly detection to identify event drops, abuse spikes, and transactional discrepancies that affect reconciliation and financial integrity.</li> <li value="3"><strong><strong class="textBold">Define</strong></strong> the integration strategy between customer-facing monetization services and enterprise applications, including Salesforce and Workato, with a focus on durable API contracts and reliable financial workflows.</li> <li value="4"><strong><strong class="textBold">Drive</strong></strong> an AI-native engineering approach that uses machine learning and AI-enabled tooling to surface anomalies, improve infrastructure operations, and inform delivery planning.</li> <li value="5"><strong><strong class="textBold">Hire</strong></strong> and grow a high-performing team, setting expectations for ownership, quality, and collaboration from the ground up.</li> <li value="6"><strong><strong class="textBold">Guide</strong></strong> architecture and implementation discussions, helping the team make sound tradeoffs across reliability, availability, data model quality, and developer experience.</li> <li value="7"><strong><strong class="textBold">Partner</strong></strong> with cross-functional stakeholders across engineering, product, finance, customer service, and go-to-market teams to coordinate changes in revenue-impacting systems with care and clarity.</li> <li value="8"><strong><strong class="textBold">Establish</strong></strong> incident management practices, rollout safeguards, and operational standards for systems handling customer-facing and financially critical workflows.</li> </ul> <h2>What you’ll bring</h2> <ul> <li value="1"><strong><strong class="textBold">Experience managing</strong></strong> product, platform, or development teams and building values-aligned environments where team members can grow and deliver meaningful results.</li> <li value="2"><strong><strong class="textBold">Strong technical judgment</strong></strong> across architecture, system design, and pragmatic delivery for complex integrations and business-critical workflows.</li> <li value="3"><strong><strong class="textBold">Experience working on</strong></strong> purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems.</li> <li value="4"><strong><strong class="textBold">Knowledge of</strong></strong> observability-first architectures, including tools such as Prometheus, Grafana, and modern incident management tooling.</li> <li value="5"><strong><strong class="textBold">Experience defining</strong></strong> service level indicators and targets, writing runbooks, and coordinating incident management in operationally rigorous environments.</li> <li value="6"><strong><strong class="textBold">Strong collaboration and written communication skills</strong></strong> in asynchronous, handbook-first teams that work across engineering, product, finance, customer service, and go-to-market functions.</li> <li value="7"><strong><strong class="textBold">Ability to translate</strong></strong> complex technical and product issues into clear, actionable language for both technical and non-technical audiences.</li> <li value="8"><strong><strong class="textBold">Sound judgment</strong></strong> when handling confidential or financial information, customer-facing incidents, and changes that can affect revenue, with openness to transferable experience from related domains.</li> </ul> <h2>About the team</h2> <p>The Fulfillment team builds and oper