Senior Manager, Strategic Sourcing

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work :</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Strategic Sourcing Senior Manager.</p> <p><strong>About the job</strong></p> <p>Twilio is seeking a motivated Strategic Sourcing Senior Manager with experience in indirect sourcing (tech and corporate sourcing) to support a subset of our categories such as&nbsp; Software, Sales and Marketing, External Workforce, Professional Services, HR, Events, and Travel. The candidate should have strong procurement skills, analytical and financial acumen and communication capabilities with a hands-on passion to dive-deep into the details while also developing the overall category strategy. Additionally, candidate must have skills in managing large-scale procurement improvement projects, the ability to quickly navigate complex negotiations, and a strong contracting capabilities.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Develop plans on cost savings strategies for various categories – primarily focusing on sourcing and qualification of third-party vendors, and&nbsp; supplier consolidation to high value vendors.</li> <li>Partner with stakeholders to fully understand business roadmaps and create sourcing pipeline &amp; developing supplier strategy / plan for your categories.</li> <li>Gaining understanding of industry trends to make educated recommendations about pricing, competition, supplier optimization, and market compression.</li> <li>Lead the negotiation of contracts with new suppliers and/or the renegotiation of existing contracts to accomplish lowest total cost of ownership, meet savings objectives, all while balancing stakeholder/business priorities.</li> <li>Continuously measure, manage and improve supplier actual performance against negotiated SLA.</li> <li>Driving request for information (RFI) and request for proposals (RFP) with vendors, overseeing review of the proposals with business, compliance, security and legal teams and managing the entire bid to business award to contract execution process.</li> <li>Manage and influence internal stakeholders to make the best business decisions that optimize value,&nbsp; cost, and vendor performance.</li> <li>Quickly adapt and support other categories as needed which could include professional services, HR and benefits, real estate and workplace, legal services, software, cloud, meeting and events, and travel.</li> <li>Deliver on complex S2P improvement projects or other improvement projects.</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li>A Bachelor Degree in Business, Supply Chain, Finance, Engineering and/or Operations including 7+ years’ experience in a senior procurement role.</li> <li>Experience building and executing category strategies to deliver savings.</li> <li>Experience negotiating complex and high stakes buy side contracts.</li> <li>Strong analytical and finance capacity developing operational metric dashboards, Financial analysis, and Spend Data.</li> <li>Experience practicing best-in-class procurement processes (category management, bench-marking, should-cost models, RFX, reverse auction, contracting, etc.).</li> <li>Proven record of measuring KPIs, developing scorecards, reports, and driving Quarterly business review (QBR) process to monitor sourcing and supplier performance.</li> <li>Deep knowledge of key contract language and terms and strong understanding of structuring and drafting various contracts including MSAs, DPAs, maintenance agreements and Service orders.</li> <li>Excellent communication and executive presence, extremely organized.</li> <li>A demonstrated track record of successful cross-functional leadership, collaboration, and relationship building.</li> <li>Proven experience structuring and negotiating varied commercial models, including consumption/usage-based pricing, fixed-fee structures, variable tiering, and performance-incentivized models.</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Master’s Degree in Business, Supply Chain, Finance, Engineering and/or Operations.</li> <li>Experience leveraging Oracle, Ironclad, and Oracle procurement &amp; ERP systems for vendor spend management.</li> <li>Specify education, previous job experience, certifications, technical skills and soft skills required.&nbsp;</li> </ul> <p><strong>Location</strong></p> <p class="p1">This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)</p> <p><strong>Travel&nbsp;</strong></p> <p>We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p><div class="content-conclusion"><p><strong>Twilio thinks big. Do you?</strong></p> <p>We