Business Operations & Strategy Manager - Account Management Operations (Price, Commission, Other)

<h3><strong>Change the way the world travels</strong></h3> <p>Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12,000 cities. Our headquarters in Berlin is supported by local offices across the globe, from New York to Bangkok.</p> <p>Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry?&nbsp;Head to <a href="https://www.getyourguide.careers/">getyourguide.careers</a> to take the first step.</p> <h3><strong>Team mission&nbsp;</strong></h3> <p>As the Business Operations &amp; Strategy (Optimization) team, our mission is to give our customer—the Modern Explorer—unparalleled access to worldwide experiences, offering the best selection, availability, pricing, quality, while fostering shared growth with our experience partners. Our goal is to empower every supplier to thrive on GetYourGuide by providing them with advanced tools, actionable insights, tailored support, and seamless connectivity at every stage of their journey with us. In the Account Management Operations Team, we power the operational backbone of our Account Management organisation—ensuring our teams are focused, enabled, and set up to win with our partners.</p> <p><strong>About the role:</strong></p> <p>We are looking for a highly analytical, strategic, action-oriented, and collaborative Business Operations &amp; Strategy Manager to join our dynamic Business Operations &amp; Strategy (Optimization) team and help us to take our experiences to the next level!&nbsp;</p> <p>As a (Business Operations &amp; Strategy Manager - Account Management Operations (Price, Commission, Other), you are responsible for turning our pricing, commission and commercial strategy into action. Acting as the bridge between strategy, data and daily execution, you will ensure that commissioned, pricing and commercial initiatives are operationalized at scale—enabling Account Management to drive commercial results with their supplier partners and working cross-functionally with our Pricing team, Supplier Marketing, Product, Analytics. You will create the operational processes, toolkits, and playbooks that make our initiatives actionable, supporting supplier success.</p> <h3><strong style="font-size: 14px;">Your mission</strong></h3> <ul> <li><strong>Design and Optimize Commercial Processes:</strong> Build, implement, and continuously improve scalable workflows and best practices that empower Account Management teams and cross-functional partners to execute pricing, commission and commercial strategies effectively and drive operational excellence.</li> <li><strong>Global Incentives, Enablement &amp; Harmonization:</strong> Drive strategic programs to align, harmonize, and operationalize Account Management and Price, Commission and commercial Execution activities, running deal desk, driving the right incentives and ensuring consistency and localized adaptation for supply growth, engagement, and retention.</li> <li><strong>Cross-Functional Collaboration &amp; Stakeholder Management:</strong> Work closely with our regional Account Management leads, Pricing Team, Product, Marketing, Analytics to identify pricing, commission and other commercial challenges, extract and roll out best practices, and co-create impactful, actionable solutions.</li> <li><strong>Data-driven Price &amp; Commission Operationalization:</strong> Leverage data and analytics to identify and implement operational optimization opportunities for pricing and commission, increasing supplier satisfaction, commercial effectiveness, and performance.</li> <li><strong>Operational Tooling &amp; Reporting:</strong> Develop and deploy tools, dashboards, and reporting solutions to enable transparent tracking, data-driven decision-making, and continuous improvement in pricing and commission operations for Account Management.</li> <li><strong>Project and Change Management:</strong> Lead high-impact, cross-functional commercial projects—from concept through implementation and measurement of success—with a focus on stakeholder alignment and effective change management.</li> </ul> <p><strong>Your toolkit</strong></p> <ul> <li>3+ years of experience in Revenue, Commercial or Sales Operations, Strategy, Business Process Management, or similar; experience in a fast-paced tech, marketplace, or SaaS environment strongly preferred.</li> <li>Proven expertise in operationalizing commercial strategies for pricing, commissions, or incentives at scale.</li> <li>Experience building and rolling out processes, playbooks, and enablement resources for Account Management or Sales.</li> <li>Highly collaborative, with a track record of effective cross-functional partnering and influencing.</li> <li>Highly analytical with strong business acumen; skilled at using data to solve problems, identify opportunities, and inform strategic decisions (experience with SQL, BI tools like Looker, Power BI, Tableau a plus).</li> <li>Strong project management skills, with experience leading complex, cross-functional initiatives from concept through to delivery and adoption.</li> <li>Excellent communication skills, with the confidence to drive alignment and influence globally diverse stakeholders.</li> <li>Comfortable working in high-ambiguity, high-growth environments; entrepreneurial mindset, self-starter, and driver of change.</li> </ul> <h3><strong>How we’ll make your career journey extraordinary</strong></h3> <ul> <li>Annual personal growth budget and mentorship programs for continuous learning and development</li> <li>Work from anywhere in the world for 30 days per year</li> <li>A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.</li> <li>Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events</li> <li>Monthly transportation and fitness budget</li> <li>Discounts for you, your friends, and family on GetYourGuide activities</li> <li>Language reimbursement program</li> <li>Health and wellness benefits</li> </ul> <p>And more…</p> <h3><strong>How to apply</strong></h3> <p>Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘<a href="https://www.getyourguide.careers/how-we-hire">how we hire</a>’ and ‘<a href="https://www.getyourguide.careers/life-at-getyourguide">life at GetYourGuide</a>’. If you have any further questions, please don’t hesitate to get in touch at <a href="mailto:[email protected]">[email protected]</a>.</p> <h3><strong>We’re an equal opportunities employer</strong></h3> <p>Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.&nbsp;</p> <p>&nbsp;</p> <p>#LI-Hybrid</p> <h3>&nbsp;</h3>