Senior UX Manager (Payments, Checkout & Post-Booking)

<h3><strong>Change the way the world travels</strong></h3> <p>Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.</p> <p>Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to <a href="https://www.getyourguide.careers/">getyourguide.careers</a> to take the first step.</p> <h3><strong>Team mission</strong></h3> <p>As the Senior UX Manager for Transactions and On-Trip, you will lead a small team of product designers, content designers, and researchers. You will be responsible for the customer experience across our payments, checkout, and post-booking service journeys, with a focus on reliability, flexibility, and support at scale. Your teams are the stewards for hassle-free transacting, payment integrity, and all aspects of post-purchase fulfilment - from confirmations to flexibility, through to multi-channel on-trip support and resolution. You’ll enable travelers to move from booking to experience in a secure, seamless, and supported way aligned with business and regulatory requirements.</p> <h3><strong>Your mission</strong></h3> <ul> <li>Lead and manage a team of 3 designers, 2 content designers, and 1 researcher (dotted line), focused on Transactions (checkout, payments, wallets, refund flows) and On-Trip (post-booking service, fulfillment, resolution, multi-channel support).</li> <li>Enable your team to deliver measurable improvements in conversion, payment reliability, post-booking NPS, and customer support efficiency.</li> <li>Develop strong relationships and collaborate closely with PM, engineering, research, risk, compliance, data analytics, and support ops.</li> <li>Guide your team to solve for technical complexity in payments, anti-fraud/security, and regulatory requirements without sacrificing usability.</li> <li>Drive structured problem-solving for ambiguous service challenges e.g., guest issues at redemption, refund quick-resolution, or cross-timezone support handoff.</li> <li>Build and evangelize best-in-class experiments, data-driven design, and rapid optimization for all payment and support touchpoints.</li> <li>Coach your team for excellence in delivery and personal growth; you ship high-quality work at speed and scale, raising the bar on craft and process.</li> <li>Maintain high standards for operational excellence, resilience, and compliance, proactively identifying UX risks that affect financial transactions or support.</li> <li>Lead and participate in critical design reviews, resolving trade-offs between security, legal, customer needs, and speed-to-market.</li> </ul> <h3><strong>Your toolkit</strong></h3> <ul> <li>8+ years previous experience leading and managing a team of at least 4-6 designers for consumer products&nbsp;</li> <li>4+ years previous experience as a design manager with scope including leading designers and responsible for at least 2 verticals with a high level of complexity and ambiguity resulting in measurable impact results&nbsp;</li> <li>Experience working in fast-paced environments, solving ambiguity through structured design thinking and frameworks. Demonstrate the ability to take projects from zero to one.</li> <li>Past experience as a senior designer working on B2C product experiences</li> <li>Experience working with test and algo-driven products. Deep understanding of an experimentation-driven design process.&nbsp;</li> <li>Top-notch design craft and ability to rapidly ideate and produce design concepts&nbsp;</li> <li>Top communication skills to clearly articulate and defend your design while making trade-offs with complex product and policy definitions.&nbsp;&nbsp;</li> <li>Ability to wear a PM hat by influencing product strategies while balancing ideal visions vs. execution path to business impact.&nbsp;</li> <li>An entrepreneurial mindset, with the ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together into an actionable roadmap</li> <li>Communicating with multiple levels of stakeholders, including senior leadership</li> </ul> <h3><strong>Extras that give you an edge</strong></h3> <ul> <li>Experience working in GenAi-driven products</li> <li>Experience in Fintech, marketplace or support domains</li> <li>Experience scaling design teams at a mid to late-stage startup</li> </ul> <h3><strong>How we’ll make your career journey extraordinary</strong></h3> <ul> <li>Annual personal growth budget and mentorship programs for continuous learning and development</li> <li>Work from anywhere in the world for 30 days per year</li> <li>A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.&nbsp;</li> <li>Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events</li> <li>Monthly transportation and fitness budget</li> <li>Discounts for you, your friends, and family on GetYourGuide activities</li> <li>Language reimbursement program</li> <li>Health and wellness benefits</li> </ul> <p>And more...&nbsp;</p> <h3><strong>How to apply</strong></h3> <p>Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘<a href="https://www.getyourguide.careers/how-we-hire">how we hire</a>’ and ‘<a href="https://www.getyourguide.careers/life-at-getyourguide">life at GetYourGuide</a>’. If you have any further questions, please don’t hesitate to get in touch at <a href="mailto:[email protected]">[email protected]</a>.</p> <h3><strong>We’re an equal opportunities employer</strong></h3> <p>Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.&nbsp;</p>