FALCONERI Client Advisor

About the brand: Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality .Founded in 2000 and owned by ONIVERSE, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue .Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet . JOB REQUIREMEN TS Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up cont actClient Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructi onsAchieve and exceed personal sales and productivity goals agreed upon with your Store Mana gerDemonstrate a full knowledge of the product including benefits to maximize the sales opportun ityUtilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environm entPartnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KP Is.Supporting managers in maintaining the visual and housekeeping standards of the st oreAble to successfully operate our POS system, send eod emails, opening and closing procedu resStore Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the st ore JOB QUALIFICAT IONS Eligibility to work in the US for any Emp loyerHigh School graduate or equiv alentMinimum 3 years of experience in customer service and contemporary or luxury retail ind ustryExcellent verbal, written communication and sales skills, with a strong customer service orient ationCommitment, being self-motivated and goal ori entedImpeccable presentation and the ability to thrive in a demanding enviro nmentProblem solving mi ndsetAbility to work a flexible schedule, including holidays and wee kendsAdditional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more det ails.Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) Language Skills (Essential Func tion): This position requires proficiency in Chinese and Russian to provide effective customer service at Hudson Yards location. A significant portion of customers interactions that prefer to speak in Chinese and Russian, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping expe rience. COMPENSATION & BENEFITS PACKAGE Hourly plus monthly co mmissionsHealth Benefits, including Medical, Dental a nd Vision401K matchingPet InsurancePaid Time off and Sick TimeParen tal LeavePre-Tax commuter benefits for transit an d parkingSign on BonusRefer ral bonusEmployee discountFre e uniform