Director of Operations

Job Title: Director of Operations Location: Rockville, MD Job Type: Full-Time (In-Office) Salary: $75,000–$125,000 per year About Us: All American Paint Protection specializes in high-end automotive services, including car detailing, paint protection film (PPF) application, window tinting, and ceramic coating. We work primarily with luxury vehicle owners who expect top-tier service and attention to detail. Our reputation is built on quality, professionalism, and a deep passion for automotive care. We are a fast-paced, dynamic business dedicated to delivering exceptional service and streamlined operations. We are seeking a proactive and highly organized office manager to support our growing team and ensure our office runs like a well-oiled machine. Position Summary: We are seeking a full-time, in-office Director of Operations to oversee and optimize daily business operations while driving efficiency, scalability, and an exceptional customer experience. This role partners closely with the business owner to translate vision into execution, ensuring that people, processes, and resources are aligned to support sustainable growth. The ideal candidate is a strategic thinker with strong operational instincts, capable of managing both high-level planning and hands-on execution in a fast-paced environment. Key Responsibilities Operational Leadership & Strategy • Oversee end-to-end daily operations to ensure efficiency, consistency, and quality • Develop, implement, and refine operational systems, workflows, and standard operating procedures (SOPs) • Identify inefficiencies and lead continuous improvement initiatives • Serve as a key thought partner to the owner on operational strategy and business growth People & Resource Management • Coordinate staffing schedules and workflow planning to meet business demands • Support payroll oversight, ensuring accuracy, compliance, and confidentiality • Provide leadership and operational guidance to staff, fostering accountability and performance • Act as a point of escalation for operational or customer-related issues Customer Experience & Service Delivery • Oversee customer-facing processes to ensure a seamless, high-quality experience • Manage client scheduling, service coordination, and follow-through • Establish service standards and ensure they are consistently met across all touchpoints • Interface with clients as needed to resolve concerns and maintain strong relationships Business Development & Growth Support • Support revenue growth by identifying and executing local business development opportunities • Build and maintain relationships with referral partners (e.g., dealerships, luxury auto brokers, detailing shops, and related service providers) • Help drive inbound and repeat business through exceptional customer experience and follow-up processes • Partner with the owner to implement marketing and outreach initiatives, including local events, partnerships, and promotions • Track and manage leads, ensuring timely follow-up and conversion • Identify opportunities to improve sales processes, upsell services (PPF, tint, ceramic coating), and maximize customer lifetime value • Provide operational support for pricing, quoting, and service packages as needed Administrative & Financial Oversight • Oversee office systems, documentation, and operational reporting • Manage vendor relationships, inventory, and supply ordering • Monitor operational costs and assist with budgeting and financial controls • Ensure tools, software, and resources are used effectively • Complete day-to-day business operations and administrative tasks • Cut materials (PPF/tint), training will be provided Owner & Business Support • Act as a trusted operational extension of the owner • Translate high-level goals into actionable plans • Support special projects and business initiatives as needed • Provide limited executive-level administrative support where required • Act as a personal assistant to owner on some occasions What We’re Looking For • Experience in operations management, business management, or a senior administrative leadership role • Strong operational and process-improvement mindset • Proven ability to manage multiple priorities while maintaining strategic focus • Excellent leadership, communication, and decision-making skills • High level of professionalism, discretion, and accountability • Strong analytical, critical thinking, and problem-solving abilities • Proficiency in business and productivity tools (Google Workspace, Microsoft Office, etc.) • Experience with payroll systems and operational software (QuickBooks, ADP, or similar) is a plus • Comfort working in a hands-on, owner-led environment Compensation & Benefits: • Salary: $75,000-125,000 per year, depending on experience • Time Off: 2 weeks paid vacation(PTO), 5 paid holidays, and 5 paid sick days • Health Insurance • 401-k Additional Job Application Terms This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia. We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.