Staff Backend Product Software Engineer, Commerce Platform

<h2>Role Description</h2> <div> <p>As a Staff Backend Software Engineer focused on the Commerce Platform within the Business Platform org, you will play a critical role in building and evolving the systems that power how Dropbox monetizes its products across all sales motions. You will own and influence systems spanning Salesforce CRM, CPQ, Billing, Partner Portal, and their integrations into the broader Commerce ecosystem, driving improvements in platform architecture, system simplification, and data consistency across complex, distributed workflows.</p> <p>You will be responsible for driving technical strategy across a highly customized, revenue-critical platform, including planning and executing modernization efforts, measuring system reliability and data integrity, and evaluating tradeoffs between short-term business needs and long-term platform health. You will operate at the intersection of engineering, Sales, and Finance, with high visibility and ownership over decisions that directly impact revenue, customer experience, and the scalability of Dropbox’s monetization systems.</p> <p><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z">Our Engineering Career Framework is </span><span class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z"><a class="attrlink" href="https://dropbox.github.io/dbx-career-framework/" target="_blank" data-target-href="https://dropbox.github.io/dbx-career-framework/"><u>viewable by anyone outside the company</u></a></span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z"> and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more </span><span class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z"><a class="attrlink" href="https://dropbox.tech/culture/sharing-our-engineering-career-framework-with-the-world" target="_blank" data-target-href="https://dropbox.tech/culture/sharing-our-engineering-career-framework-with-the-world">here</a></span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z">.</span></p> </div> <h2>Responsibilities</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Design and evolve scalable backend systems that power Dropbox’s Commerce Platform, including CRM, CPQ, Billing, provisioning, and related data workflows.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Define and drive technical strategy for complex, highly customized systems, balancing short-term delivery with long-term platform scalability and reliability.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Lead efforts to simplify legacy architectures, reduce system fragmentation, and build generalized, product-agnostic solutions.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Own end-to-end reliability of revenue-critical systems, including validation, rollout safety, monitoring, and incident response.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Partner cross-functionally with Engineering, Sales, Finance, and GTM teams to translate business requirements into durable technical solutions.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Identify and execute on opportunities to improve data integrity, system observability, and operational efficiency across the platform.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Take ownership of large, ambiguous problem spaces and drive them from definition through execution, influencing both technical and business stakeholders.</span></li> </ul> <p><span class="thread-348589118974529206372994 attrcomment attrcommentfirst thread-348589118974529206372994-first author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z"><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zyz72zz70zz71zz72zhwl8r6xz85zr3z69z6z86zz78zz76zcfvdsgm4t">Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.</span></span></p> <h2>Requirements</h2> <ul> <li>BS, MS, or PhD in Computer Science or a related technical field involving programming <span class=" h-lparen">(e.g.,</span> Computer Engineering), or equivalent practical experience.</li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">12</span>+ years of professional software development experience.</li> <li>Proven expertise in building and maintaining large-scale, distributed backend systems.</li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Strong system design skills, particularly in complex, stateful, or workflow-driven systems</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Experience building reliable systems with a focus on validation, rollout safety, monitoring, and maintainability</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Experience working on systems in a monetary domain such as ecommerce, subscriptions, billing, payments, or financial systems</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Strong communication and collaboration skills, with experience influencing cross-functional stakeholders</span></li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4xdc4suz79zz66zz73zbk2z85z5upaz79zmrz78zpz65zgbz68zz69zz78zz83z">Experience with CRM, CPQ, Billing, ecommerce, or similar enterprise workflow platfo