Client Services Director (Remote)

We are seeking a highly motivated and strategic Director, Client Services - Healthcare (Remote) to lead our client engagement team across all cities in Rhode Island. In this role, you will oversee the delivery of exceptional service to healthcare clients, ensuring satisfaction and fostering long-term relationships. Key Responsibilities Include Leading and managing the client services team to achieve performance goals Developing and implementing strategies to enhance client experience and retention Serving as the primary point of contact for key healthcare clients Collaborating with internal teams to ensure seamless service delivery and resolution of client issues Analyzing client feedback and service metrics to identify areas for improvement Ensuring compliance with healthcare regulations and standards Driving continuous process improvements to optimize client satisfaction and operational efficiency Ideal candidates should possess excellent communication, leadership, and problem-solving skills, with a strong understanding of healthcare industry dynamics. The role offers remote work flexibility, competitive compensation, health benefits, professional development opportunities, and a collaborative work environment dedicated to innovation and excellence.