Customer Service Operations Manager

In Concentrix Italy we are recruiting an Operations Manager in our site of Vimercate! As Operations Manager you will be responsible for leading, coaching, and supervising a team of Team Leaders and CSA within a BPO banking environment. This role ensures the achievement of Client Service Level Agreements (SLAs) , operational excellence, and financial performance, while maintaining strong client relationships and driving continuous improvement across customer service operations. Key Responsibilit…