General Manager, Performance

As the General Manager (GM), you’re the ultimate leader of the store—setting the vision, driving results, and inspiring your team, every day. You’ll take ownership of everything from daily operations and store profitability to team development and customer satisfaction. With your leadership, your team will work together to hit performance goals and grow the business to ultimately create an unforgettable experience for our customers and Associates alike. What You’ll Do: Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations. Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability. Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives. Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes. Create an inclusive, collaborative team culture focused on achievement, motivation and customer service. Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding. Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s) Qualifications: High School Diploma or GED equivalent Flexible availability to work various shifts, including weekends, and holidays, to meet business needs Proven leadership experience in fast-paced retail, food service, or fuel environments Proven ability to coach, develop, and inspire career growth in individuals Excellent communication, customer service, and relationship-building skills Highly organized, detail-oriented, and able to manage multiple priorities independently Skilled in problem-solving, critical thinking, and decision-making Solid understanding of store financials and their impact on business performance Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results. The projected salary range for this position is $75,000-$90,000 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Corporate or Wawa Beverage Company (WBC) Opportunities: Store Operations Opportunities: Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships. Employee Stock Ownership Plan (ESOP) Tuition Reimbursement 401(k) Plan Medical/Dental/Prescription Coverage Flexible Spending Accounts (Health Care & Dependent Care) Employee Assistance & Wellness Programs Employee Credit Union Paid Time Off Employee Resource Groups *eligibility requirements may apply For Technical Issues regarding your application please email: [email protected].