AV & Event Engineer L2

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><h3><strong>See yourself at Twilio</strong></h3> <p>Join the team as our next AV and Events Engineer L2&nbsp;&nbsp;</p> <h3><strong>About the job</strong></h3> <p>This position is needed to support Twilions globally with their AV and Events needs in our remote first hybrid work environment. As an AV and Events Engineer L2, you will be responsible for managing audiovisual (AV) technology, providing support for office AV needs, remote event support, and executive support for industry conferences. You will stay up-to-date with the latest AV technology trends, possess strong technical skills, and demonstrate a passion for delivering high-quality AV experiences. Your expertise in AV technologies, event support, and executive assistance will contribute to the success of our organization.</p> <h3><strong>Responsibilities</strong></h3> <p>In this role, you’ll:</p> <ul> <li>Manage and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office spaces, meeting rooms, and event venues.</li> <li>Provide technical support and assistance during meetings, conferences, and events, ensuring smooth operation of AV equipment, including audio systems, video displays, projection systems, video conferencing tools, and other AV peripherals.</li> <li>Collaborate with event organizers to understand AV requirements and provide recommendations for AV setup, equipment selection, and configuration.</li> <li>Assist in the planning and execution of remote events, including webinars, virtual conferences, and live streaming sessions, ensuring optimal audio and video quality.</li> <li>Provide executive-level support for AV needs during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance.</li> <li>Stay updated on the latest AV technology trends, advancements, and best practices to recommend and implement innovative solutions that enhance AV capabilities and user experiences.</li> <li>Research and evaluate new AV tools, software, and equipment, including bleeding-edge technologies, and make recommendations for adoption based on the organization's requirements.</li> <li>Manage AV inventory, track equipment usage, and ensure proper maintenance and replacement of AV assets as needed.</li> <li>Collaborate with cross-functional teams, including IT, facilities, and event planning, to coordinate AV requirements and ensure alignment with overall organizational goals.</li> <li>Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques.</li> <li>Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications.</li> <li>Collaborate with external vendors and service providers for AV equipment procurement, maintenance, and support, ensuring high-quality service delivery.</li> <li>Adhere to security and privacy guidelines while handling AV equipment and data, ensuring compliance with relevant regulations and policies.</li> </ul> <h3><strong>Qualifications&nbsp;</strong></h3> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <h3><strong>Required:</strong></h3> <ul> <li>Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.</li> <li>Flexibility to work outside regular business hours as needed to support events and executive requirements.</li> <li>Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.</li> <li>Established understanding of troubleshooting basic signal flow for conference rooms&nbsp;</li> <li>Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.)&nbsp;</li> <li>3-6 years experience using AV and Events software such as Zoom, Google Meet etc.</li> <li>Certified Technology Specialist (CTS) certification or similar AV-related certifications.</li> <li>Crestron Certified Programmer (CCP) or Extron AV Associate certification.</li> <li>Event Technology Specialist (ETS) certification.</li> <li>Project Management Professional (PMP) certification (relevant for event management aspects).</li> <li>Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.</li> <li>Familiarity with event management processes, including AV setup, production, and troubleshooting.</li> <li>Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.</li> <li>Proficient in operating and troubleshooting AV equipment and software.</li> <li>Flexibility to work outside regular business hours to support events or executive needs.</li> <li>Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)&nbsp;</li> <li>Experience in writing support documentation for end-users</li> </ul> <h3><strong>Desired:</strong></h3> <ul> <li>Familiarity with ServiceNow as a ticketing system</li> <li>Apple Certified Support Professional (ACSP) or Microsoft Equivalent</li> <li>Certified Technology Specialist (CTS) certification from AVIXA</li> <li>AVIXA Certified Technology Specialist - Design (CTS-D) certification</li> <li>AVIXA Certified Technology Specialist - Installation (CTS-I) certification</li> </ul> <h3><strong>Location</strong></h3> <p>This role will be based in our San Francisco, California office.&nbsp;</p> <p><s