Key Account Manager II

Description To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identified accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Always exceed our customers’ expectations. Essential Duties And Responsibilities Sales & Client Support • As the Subject matter expert (SME) have advanced knowledge to support end to end client needs • Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients • Exception handling and internal escalations as needed • Respond to or delegating non-sales client inquiries (outside of general tracking, quotes). • Identify resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts) • Track key account news (i.e., alerts) to identify engagement and/or growth opportunities • Work across departments to generate metrics and reports for key accounts as needed • Identify potential opportunities and work with the sales team • Provide support to sales team and/or Account Management team as needed. Pricing & Operations Support • Collaborate and handle, with the Operation team, to deliver transportation and/or warehouse solutions to our clients • Assist in preparing RFPs, RFQs, RFIs, and client presentations • Prepare and follow up on quotes for key clients to secure the opportunity • Conduct project-based tasks such as research and data assembly through interdepartmental collaboration • Support the development of SOPs for key clients • Recommend and implement process improvements to drive profitability and efficiency • Assist in shipment origination or warehouse fulfillment, as needed • Continually look to implement better processes, procedures and/or automation • Other duties as assigned Requirements Qualifications & Skill Requirements • Bachelor’s degree or equivalent required • 4+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience • 2+ years of freight quoting, pricing • Customer service experience • Advanced skills with Microsoft Office products (excel, word, outlook, ppt) • Other qualifications and skills may be required based on customer requirements Key Competencies • Problem-solving solutions • Ability to work in a time-sensitive environment • Desire and drive to learn and grow • Highly motivated team player with an outgoing and positive work attitude • Well organized, able to plan and effectively set priorities for implementation • Ability to be flexible as priorities shift • Demonstrated ability to work in a client centric environment • Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization • Outstanding communication skills - Excellent verbal and written with an emphasis on listening • Understanding and responsive to situations that require a sense of urgency • Consistent in follow-up and follow-through • Credible with a high level of personal integrity • Adaptive to ICAT’s core values Supervisory Responsibilities : No Location: Onsite at our Elkridge, MD office preferred, but can be remote Salary: Range: $82,705 - $97,300 Join Our Team If you’re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply. Learn more about our available opportunities by visiting https://icatlogistics.com We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.