Manager II, Technical Support Engineering, Premier

<h1><strong>JD TBC</strong></h1> <p><strong>About Datadog:&nbsp;</strong></p> <p><span style="font-weight: 400;">Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.</span></p> <p>&nbsp;</p> <p><strong>The Team:</strong></p> <p><span style="font-weight: 400;">We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skill set.</span></p> <p>&nbsp;</p> <p><strong>The Opportunity:</strong></p> <p><span style="font-weight: 400;">Join a diverse team of traditional and non-traditional backgrounds, working together to solve hard problems the right way. You’ll be joining a team </span><span style="font-weight: 400;">and company immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.</span></p> <p>&nbsp;</p> <p><strong>You Will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Respond to client requests on our fast paced team while continuing to educate our clients on the use of the platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Reproduce issues and dive into the 400+ integrations that Datadog works with</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build out documentation and knowledge based articles for a variety of technology</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive product conversations based on needs and problems learned during client interactions</span></li> </ul> <p>&nbsp;</p> <p><strong>You Are:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-motivated, detail-attentive, and have a desire for continuous learning&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A critical thinker who defaults to a client-centric approach</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A tinkerer with some programming experience and a basic knowledge of Linux</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A master at one thing: tell us all about it</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to work a rotating schedule that requires weekend availability</span></li> </ul> <p>&nbsp;</p> <p><strong>Bonus Points:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">CS or Engineering majors</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You want to start your own company someday</span></li> </ul> <p>&nbsp;</p> <p><strong>Why You Should Apply:</strong><span style="font-weight: 400;">&nbsp;</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous and competitive </span><a href="https://www.datadoghq.com/global-benefits/"><span style="font-weight: 400;">global</span></a><span style="font-weight: 400;"> and </span><a href="https://www.datadoghq.com/us-benefits/"><span style="font-weight: 400;">US benefits</span></a></li> <li style="font-weight: 400;"><span style="font-weight: 400;">New hire stock equity (RSUs) and employee stock purchase plan</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continuous career development and pathing opportunities&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Product training to develop an in-depth understanding of our product and space</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Best in breed onboarding</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Internal mentor and buddy program cross-departmentally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Friendly and inclusive workplace culture</span></li> </ul><div class="content-conclusion"><hr> <p><strong>About Datadog:&nbsp;</strong></p> <p>Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on <a href="https://www.instagram.com/datadoghq/?hl=en" target="_blank">Instagram</a>, <a href="https://www.linkedin.com/company/datadog" target="_blank">LinkedIn,</a> and <a href="https://learn.datadoghq.com/" target="_blank">Datadog Learning Center. </a></p> <hr> <p data-renderer-start-pos="215"><strong data-renderer-mark="true">Equal Opportunity at Datadog:</strong></p> <p>Datadog is proud to offer <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">equal employment opportunity</a> to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender id