Email + SMS Strategist (Account Manager, Lifecycle, Retention, CRM)

We're hiring a full-time Account Manager/Email Strategist for GrowthPointe. This is not a build role. This is not an execution role. This is not for someone who just wants to "send campaigns." This is for a client-facing operator who thinks in strategy and communicates in outcomes. Someone who can own an account end-to-end — the relationship, the roadmap, and the results. What you'll actually be doing: • Owning client relationships from onboarding through retention • Building email + SMS strategies that move revenue (not just open rates) • Running calls with clients and turning conversations into a clear plan • Orchestrating what needs to happen, who owns it, and when it's due • Keeping your team on-task, on-time, and efficient • Keeping accounts healthy, growing, and renewed You are the brain, the voice, and the conductor behind the account. (Put the word mango somewhere in your application so we know you read this.) What we mean by "high agency": • You see a gap in a client's strategy → you fill it • You don't wait for someone to tell you what to test • You bring the insights, not just the reports • You own the relationship, not just the deliverables • You map out what has to happen and make sure it does — on time, every time No hand-holding required. You'll thrive here if you: • Know Klaviyo like the back of your hand — not just the basics (min 3 years experience) • Have e-commerce experience and understand what actually drives LTV • Communicate with precision — to clients and internally — zero ambiguity, zero dropped balls • Are obsessive about the details: the right send time, the right segment, the right brief • Think in frameworks but move without bureaucracy • Are fluent in the tools: Slack, Asana, Google Suite, Claude, and Claude Code (emphasis on Claude Code) • Agency experience is mandatory You won't be doing this alone. Every Account Manager at GrowthPointe is equipped with a full team, locked and loaded, experienced, and ready to execute the plan you set. Copy, design, deployment, and project manager. Your core support includes a dedicated Implementation Specialist — your right hand, your second brain, your extra set of arms. They build what you blueprint. What we offer: • Competitive pay • Revenue share based on client retention • Other benefits • Paid vacation If you're the person clients trust, your team respects, and nothing falls through the cracks this is your role. Apply below. Additional Information This is a fully remote role. Candidates must be able to work standard business hours (9:00am–5:00pm) in ET, CT, MT, or PT time zones. Growthpointe is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homestead is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at [email protected]. Note on Application Responses We strongly encourage applicants to answer questions in their own words. While tools like ChatGPT can be helpful for organizing or polishing your thoughts, it is very easy to recognize when responses are copied and pasted without personalization. Candidates who use AI in that way are typically less successful in our process. Please treat your responses as an opportunity to show us how you think and communicate.