Human Resource Manager

Compensation Range: $61,214.40 - $91,811.20 Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program. At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave. If you're passionate about making a difference, apply today to join us in serving the community! Job Description: JOB SUMMARY • The 9-1-1 Human Resources (HR) Manager is responsible for overseeing all HR functions for the 9-1-1 emergency communications center (ECC). • This role includes talent acquisition and retention, employee relations, training and development, performance management, absence management, and worker’s compensation, ensuring compliance with policies and regulations. • While directly reporting to the Field Human Resources Manager of Lancaster County Human Resources Department, the 9-1-1 HR Manager works closely with both the 9- 1-1 operations team and the county HR department to support staffing needs, improve employee satisfaction, and maintain an efficient and well-functioning team of emergency dispatchers and related personnel. REPORTING RELATIONSHIPS The 9-1-1 Human Resources (HR) Manager reports to the Field Human Resources Manager. ESSENTIAL JOB FUNCTIONS Talent Acquisition & Retention • Coordinate recruitment and retention program for emergency communications staff, including job postings, pre-employment screening and pre-employment testing, interviews, and selection. • Collaborate with 9-1-1 ECC management to forecast staffing needs based on operational demands. • Collaborate with the HR Department to implement retention strategies to reduce turnover and improve employee satisfaction. • Develop and maintain relationships with local educational institutions, employment centers, veterans affairs offices, emergency services agencies, and talent pools to recruit qualified candidates. Employee Relations • Serve as the primary point of contact for HR-related matters for 9-1-1 ECC personnel, including emergency dispatchers, supervisors, and leadership. • Collaborate with the County HR department to address and resolve employee conflicts, grievances, and disciplinary matters in alignment with County of Lancaster human resources policies. • Conduct investigations into workplace incidents and recommend appropriate actions. • Leverage the full potential of County of Lancaster HR department resources to support and advocate for employee wellness initiatives to address the unique challenges of high-stress emergency communication roles, including behavioral health support and holistic fitness/wellness programs. Performance Management & Development • Collaborate with 9-1-1 ECC management to develop clear staff performance metrics and appraisals for emergency communication staff. • Coordinate the completion of the employee performance review process and provide guidance for improvements or corrective actions. • Work with the 9-1-1 Training Supervisor to create and implement ongoing training programs to ensure skill development and compliance with both PEMA and all applicable HR regulatory standards. • Support leadership development by identifying and scheduling leadership as well as business/ management training. Policy Compliance & Administration • Ensure HR activities comply with Lancaster County, Commonwealth of Pennsylvania, and federal labor laws and regulations. • Maintain and update employee files, ensuring confidentiality and accuracy. • Provide support for 9-1-1 ECC staff grievances as needed. • Acts as a liaison and resource for employee benefits in coordination with the County’s Benefit Manager. Absence Management and Payroll • Collaborate with payroll and finance teams to ensure accurate and timely salary and overtime payments. • Administer all Leaves of Absences including FMLA, Short Term Disability, and Worker's Compensation OTHER SPECIFIC TASKS OR DUTIES • Foster a positive workplace culture & proactive staff engagement. • Coordinate employee engagement activities, including recognition programs and team-building events. Communication & Liaison: • Act as a liaison between the 9-1-1 center, external agencies, and the Human Resources department, and other county departments for HR administrative needs. • Contact various agencies to schedule and conduct 9-1-1 telecommunicator recruiting and retention events. • Coordinate onboa