Front Office Manager- Hotel supervisor experience required

The Hampton Inn Groton is seeking a hands-on Front Desk Manager/Sales Coordinator with a hotel operations background to join our team. This role will be responsible for the day-to-day operations of the hotel with an emphasis on associate and guest relations, development of people, sales and quality assurance. GENERAL RESPONSIBILITIES: • Assist in new associate orientation and onboarding • Train and support all Front Desk associates and ensure performance in accordance with established hotel brand standards • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. • Responsible for coordinating internally with the sales & marketing team. • Generating reports, preparing proposals, collections details, coordinating with clients & suppliers. • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, group rooms resumes) • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing. • Arrange and co-ordinate meetings, events and any appointments. • Create and manage Company and Travel Agent profiles on the property management system. • Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles. • Adhere to all Company and brand standards • Compliance with Federal & State Labor laws • Ongoing review of staff to ensure adherence to established policies and procedures • Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements • Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership. • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses • Oversight of front desk operations • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout • Identify areas of concern and develop strategies to improve performance • Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results • Active participation in budgeting and forecasting to maximize hotel revenue and profits • Perform administrative duties, including, but not limited to; Profit and Loss Statements, Scheduling and Payroll Qualifications • Previous hotel operations leadership experience • Demonstrated passion and sense of urgency in the achievement of results • Excellent time management skills, strong leader of people • Attention to detail and highly organized • Must be self-motivated and results oriented • Willingness and ability to train and develop associates • Creative problem-solving skills • Familiar with common computer software programs including Microsoft outlook, word and Excel. • Must be willing to work varied hours including evenings, weekends & holidays • Hilton PEP experience preferred but not required