Hotel General Manager

Responsible for the upkeep and the efficient, profitable operations of an EXTENDED STAY Hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry. Essential Job Duties Hotel Profitability: Ensures the attainment of established budgeted goals for all departments of Hotel · Monitors compliance with labor standards and staffing guidelines by all departments · Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals · Audits departmental procedures and performance. Modifies procedures as needed. · Monitors rooms inventory and merchandising procedures. · Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment · Monitors and ensures compliance with franchise and company standards, as well as promotional materials · Participates in scheduled meetings as required by asset manager. This includes revenue management, safety, etc. · Asset Management: Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property · Ensures completion of all planned Capital and R&M items · Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards · Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets · Evaluates all guest complaints and ensures corrective action is taken by department heads · Monitors guest responses, responding as needed; executes action plan to correct issues · Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel Human Resources: Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals · Interviews, selects, trains, and counsels associates · Ensures that all new hires are given the proper onboarding experience · Ensures that staff is properly trained · Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines · Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual · Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook) · Ensures that performance evaluations are being issued as required by corporate · Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives · Ensures hotel is in compliance with all Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings · Payroll processing and reconciliation Personal Development: Ensures continual efforts are made to increase management abilities and knowledge · Attends annually a minimum of one advanced management training seminar · Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology · Attends franchise mandated training courses as required Professionalism: · Maintains a professional image, including grooming, verbiage, and body language, at all times · Warmly greets both guests and coworkers every time they come in contact · Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction · Fosters teamwork by offering assistance to others, as needed · Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department · Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures · Additional duties may be added at any time at the discretion of management Skills/Qualifications Education: · Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree Certifications / Licenses: · Must possess and maintain a motor vehicle operator's license in good standing · Brand General Manager certification preferred Experience: · Minimum of 1 year experience as a General Manager in similar type & size hotel, or · 2 years management experience (of which 1 year is in hospitality) · Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction · Local market experience preferred Additional Skills: · Ability to multi-task · Ability to communicate effectively, both written and oral · Bilingual (Spanish & English) preferred, depending on market · Ability to work the shifts required for the position · Ability to learn and adhere to Brand standards · Ability to take information from various sources and determine a responsible course of action · Ability to understand interdepartmental relationships · Ability to operate office equipment and industry specific software (PMS) · Ability to remain calm during stressful situations · Ability to motivate and lead a team · Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports · Proficient in Microsoft Office · Proficient in Google Apps for Work preferred Physical Demands · Walking and Standing: 45 -55% · Sitting: up to 50% · Bending, Stooping, Reaching: Occasionally · Lifting, Push/Pull: 40 lbs infrequently · Driving: Occasionally · Traveling: Infrequently Environmental Conditions: · Inside: Protection from weather conditions, but not necessarily from temperature changes. · Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year Benefits: • Dental insurance • Employee discount • Flexible schedule • Health insurance • Paid time off • Vision insurance Work Location: In person