Chief Operating Officer (COO)

Origin Origin is building the first truly AI-native wealth manager for the mass market—bringing together money management, guidance, and financial products into a single intelligent platform. Our mission is to make sophisticated financial management accessible, simple, and automated for everyday households. We’re building a durable, category-defining company at the intersection of AI, fintech, and consumer finance, with big ambitions for scale and long-term impact. The Role We’re hiring a Chief Operating Officer to be the CEO’s execution partner and to run the operating engine of the company. This is not a “process” role. This is a run-the-business role. The COO will own day-to-day operations across Customer Success, Customer Support, Finance, and Commercial execution, and will drive operating cadence, performance management, and cross-functional execution across the company. The CEO will focus on product strategy, strategic partnerships, and M&A; the COO will ensure the company executes with speed, discipline, and clarity. This is a true #2 leadership role with broad authority, real scope, and high impact. What You’ll Do Run the Business • Own the day-to-day operating performance of the company • Translate company strategy into clear priorities, plans, and execution • Build and run the operating cadence: weekly exec rhythm, monthly metrics, quarterly planning/OKRs • Ensure the company executes effectively across growth, delivery, and operational excellence Own Key Functions • Customer Success: retention, expansion, operating rigor, tooling, and team scaling • Customer Support: quality, efficiency, cost discipline, and customer experience • Finance: FP&A, budgeting, forecasting, cash management, metrics, and board readiness • Commercial execution: GTM operations, forecasting, pipeline rigor, and performance management • Partner closely with Product, Engineering, and Design to ensure strong delivery execution (while the CEO owns product strategy and vision) Scale the Company • Drive org design, headcount planning, and performance management • Install systems, processes, and accountability that scale without killing velocity • Increase focus, throughput, and cross-functional alignment • Reduce founder dependency and execution bottlenecks across the organization Build a World-Class Operating Company • Prepare the business for strategic partnerships, M&A diligence, and external scrutiny • Elevate the company’s operating maturity, predictability, and credibility • Be a strong internal leader and a trusted partner to the CEO and leadership team What Success Looks Like • The company operates on a clear, predictable cadence with strong accountability • Execution is no longer dependent on the CEO’s direct involvement • Forecasts and metrics are tight, visible, and trusted • Customer Success, Support, Finance, and Commercial functions operate with high rigor and efficiency • The company feels “professionally run” to employees, partners, and external stakeholders • Origin scales faster and with less organizational friction Who You Are • A seasoned operator who has run multi-function organizations (GTM, CS, Finance, Product/Eng execution) • Former COO, GM, SVP Ops, or equivalent senior leader with real business or P&L ownership experience • You’ve helped scale a company through meaningful growth and increasing organizational complexity • You’re comfortable owning execution, driving accountability, and making hard tradeoffs • You have strong business and financial judgment • You’ve worked with boards, investors, and/or M&A processes before • You are a confident, low-ego leader who can be a true counterweight and partner to the CEO • You thrive in environments with ambition, complexity, and high standards Bonus points for: • Fintech, consumer subscription, or marketplace experience • Experience in both product-led and GTM-driven organizations • Prior experience preparing a company for acquisition or major strategic scale Why This Role Is Special • You’ll be the execution backbone of an AI-native fintech with category-defining ambition • You’ll have real scope, real authority, and real impact • You’ll partner directly with the CEO on building a durable, high-performance company • You’ll help shape both the company’s long-term scale and its strategic optionality Eligibility Requirements • Candidates must be legally authorized to work in the United States. • Origin does not sponsor visas. What We Offer Financial Benefits: • Generous base salary • Meaningful equity package • Retirement 401k for USA-based Originals Healthcare and wellness programs: • Healthcare • Wellness stipend • Mental wellness program • Unlimited access to financial planning • Life insurance for USA-based Originals Work-life balance: • Unlimited DPTO • Flexible hours (Core hours: 9 AM to 5 PM local time) • Paid Parental Leave Additional perks: • Parenthood and fertility assistance • Monthly co-working membership reimbursement • English tutoring stipend for International Originals • Build your home office one-time stipend • Pick your setup (Apple, Windows) and accessories Originals Fulfilling our mission is only possible with a diverse team that breathes for excellence and is hugely committed to making money simple for everyone, everywhere. As a team, we are obsessed with delivering the best solution possible to our members through an elegant and self-guided experience. We know that building a product of this magnitude requires from us tons of creativity, autonomy, and flexibility to move fast and embrace uncertainties with ownership. This is who we daily pursue to be! To embrace talented people like this and provide the necessary resources to achieve their best versions, we believe in the power of a healthy environment where each person is valued for who they are and have clear goals and expectations for the future they can build within the company. Each person here is seen as a key player in our team. Our environment is diverse, with excellent people and equal opportunities. We believe in the power of the individuality and uniqueness of each of us to make our team even more powerful. We are building an outstanding solution, and here is an invitation for you to become an Original and join us on this journey!