Leader - CRM Platform

Overview In this role, you will lead the evolution of Lutron’s CRM platform and business enablement capabilities from our Coopersburg, PA headquarters, helping to improve how sales, marketing, service, and channel teams manage customer relationships and engagement. You will partner across business and technical teams to deliver scalable tools, streamlined processes, and connected customer experiences across Salesforce and adjacent platforms. You will drive initiatives that improve how Lutron manages customer data, communications, trainings, events, loyalty programs, and customer interactions. By aligning business priorities with technical execution, you will help create seamless, personalized experiences across the customer journey while improving adoption, efficiency, and business outcomes. Responsibilities • Lead cross-functional CRM and business enablement initiatives from intake through delivery • Partner with business stakeholders to define project scope, requirements, and measurable success criteria • Translate business needs into scalable CRM platform solutions across Salesforce and integrated business tools • Drive adoption and continuous improvement of CRM capabilities across sales, marketing, and service teams • Support account, contact, lead, campaign, and pipeline management processes within CRM platforms • Improve customer engagement workflows across communications, trainings, events, and loyalty programs • Partner with technical teams to prioritize enhancements and support platform governance • Establish and track adoption, performance, and business impact metrics for CRM initiatives • Drive process improvements that improve sales efficiency and customer engagement • Support change management efforts to ensure successful rollout and sustained adoption • Influence and align cross-functional stakeholders to drive engagement and successful change • Collaborate with go-to-market teams to improve customer and partner enablement experiences Qualifications • Bachelor’s degree in Marketing, Business, Information Systems, or a related field required, MBA preferred • Minimum, cumulative GPA of 3.00 for each degree earned OR 10+ years of professional experience post academics.   • 8+ years of professional work experience • 3+ years of experience in B2B marketing, product management, sales, or partner enablement • Working knowledge of Salesforce CRM and related customer data platforms • Understanding of integrated business systems and enablement platforms • Proven success leading cross-functional initiatives across business and technical teams • Ability to define business requirements, establish success metrics, and drive project execution • Proven influencing skills with the ability to create engagement and drive change • Demonstrated analytical skills with the ability to use data and insights to guide decisions • Knowledge of CRM adoption, governance, and process improvement practices • Industry knowledge within construction, architecture, or building-related markets preferred • Familiarity with Scaled Agile Framework (SAFe) preferred • Proficiency with Jira or similar project management tools preferred Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent annual growth. Our company has cultivated a reputation for unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and attract and retain top talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring opportunities for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics. #LEC1