Senior Staff Software Engineer, Agentic Platform

<div class="content-intro"><h3><strong>A</strong><strong>BOUT TIDE</strong></h3> <p>At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.</p> <p>Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.</p> <p>Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.</p> <p><strong>Tide facts:</strong></p> <ul> <li>Tide is available for UK, Indian, German and French SMEs</li> <li>Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly</li> <li>Over $300 million raised in funding</li> <li>Over 2,800 Tideans globally</li> <li>Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026</li> <li>We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg</li> </ul></div><p>&nbsp;</p> <p data-start="0" data-end="44"><strong>We are hiring across multiple locations</strong></p> <p data-start="46" data-end="145"><strong data-start="46" data-end="56">India:</strong> Hyderabad, Delhi NCR, Bengaluru<br data-start="88" data-end="91"><strong data-start="91" data-end="102" data-is-only-node="">Europe:</strong> London, Serbia, Sofia, Lithuania, Berlin</p> <div> <h3>ABOUT TIDE</h3> <p>At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.</p> <p>Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.</p> <p>Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.</p> <p><strong>Tide facts:</strong></p> <ul> <li>Tide is available for UK, Indian, German and French SMEs</li> <li>Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly</li> <li>Over $300 million raised in funding</li> <li>Over 2,500 Tideans globally - we’re diversity champions!</li> <li>We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.</li> </ul> </div> <div> <h3>ABOUT THE ROLE:</h3> <p>Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform. You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.</p> <p><strong>As a Senior Staff Engineer you’ll:&nbsp;</strong></p> <ul> <li>Define the architecture for Tide’s agentic platform</li> <li>Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability&nbsp;</li> <li>Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities</li> <li>Set standards for reliability, safety, scalability, and developer experience</li> <li>Provide technical leadership across teams and unblock critical decisions</li> <li>Implement cost-management and routing logic to optimize LLM spend across different providers</li> <li>Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories&nbsp;</li> </ul> <h3>&nbsp;</h3> <h3>WHAT WE ARE LOOKING FOR:</h3> <ul> <li>Deep experience building platform or infrastructure systems at scale</li> <li>Strong judgement across APIs, distributed systems, data, and cloud-native architecture</li> <li>Track record of leading complex cross-team technical problems</li> <li>Experience integrating third-party platforms without losing control of core architecture</li> <li>Strong understanding of reliability, security, and observability</li> <li>Experience with AI platform components is valuable, but not essential</li> <li>Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable&nbsp;</li> </ul> <h3>&nbsp;</h3> <h3>Our Tech Stack:</h3> <ul> <li>Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)</li> <li>Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable</li> <li>Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)</li> <li>Docker, Terraform, EKS used by the Cloud team to run the platform</li> <li>DataDog and Rollbar to keep it running</li> <li>GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks</li> <li>Angular 2+ with ngrx on Web, Flutter for the Mobile App</li> <li>Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management</li> </ul> </div> <p>&nbsp;</p><div class="content-conclusion"><h3>TIDE IS A PLACE FOR EVERYONE</h3> <p>At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.&nbsp;</p> <p>We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard