Digital Product Manager - Digital Account Opening

Job Description: Product Strategy & • RoadmapPartner with the Director of Digital Product to develop and maintain the Digital Account Opening product roadmap, prioritizing features and enhancements based on client needs and business objectivesGather input from internal stakeholders and clients to inform the roadmap, making trade-off decisions when priorities conflictStay informed on market trends, competitive offers, and regulatory changes that could impact the product strategyImplementation & • DeliveryDevelop project plans with clear timelines and milestones for product launches and enhancementsCoordinate with business stakeholders, compliance, risk, legal, and operations to ensure all requirements are addressedWork with PMO to establish repeatable launch processes and drive adoption across the organizationPartner with marketing and sales to develop go-to-market materials and client-facing messagingVendor ManagementServe as the primary point of contact for the Digital Account Opening vendor, managing the day-to-day relationship and escalating issues as neededHold the vendor accountable to contractual commitments and service level agreementsWork with the vendor to troubleshoot issues, test new features, and implement configuration changesPerformance Monitoring & • OptimizationMonitor key performance metrics including application completion rates, abandonment points, processing times, and client satisfactionIdentify opportunities to improve the user experience and reduce friction in the account opening processUse performance data and client feedback to inform product enhancements and prioritization decisionsTraining & • SupportCreate and maintain training materials and documentation for internal teams and clientsProvide product training to internal stakeholders and support client onboarding as neededRequirements: Bachelor's degree in Business, Computer Science, or a related field5+ years of product management experience in financial services, preferably with exposure to digital banking products, account opening processes, or core banking systemsTrack record of successfully launching and managing digital products or platformsUnderstanding of web and mobile technologies, API integrations, and how digital banking systems work—enough to have credible conversations with technical teams and translate requirements effectivelyWorking knowledge of banking regulations including USA PATRIOT Act, BSA/AML, and KYC/CIP requirements as they relate to account openingStrong communication skills with the ability to present to and influence stakeholders at all levelsSelf-starter who can identify what needs to be done and drive it to completion with minimal oversightPreferred MBA or advanced degreeExperience with Digital Account Opening platforms or customer onboarding solutionsProduct management certification (e.g., Pragmatic Institute, Product School)Familiarity with core banking platforms and integration testing processesBenefits: Medical, Dental and Vision InsuranceHealth Savings Account (HSA), Health Reimbursement Account (HRA) & • Flexible Spending Accounts (FSA)Short- and Long-Term Disability PlanGroup Life Insurance401K Salary Deferral PlanWellness ProgramEducation & • Tuition Expense ReimbursementPTO and Unique Vacation Purchase ProgramNationwide Pet Insurance Coverage