AV & Event Engineer L4

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><h3><strong>See yourself at Twilio</strong></h3> <p>Join the team as our next AV and Events Engineer L4&nbsp;&nbsp;</p> <h3><strong>About the job</strong></h3> <p>This position is needed to support Twilions globally with their AV and Events needs in our remote first hybrid work environment. As an AV and Events Engineer L4, you will be responsible for managing and supporting audiovisual (AV) technology solutions, remote event support, and executive support for industry conferences. Your expertise in AV technology trends, bleeding-edge tools, and certifications will contribute to the success of our organization's AV and events initiatives. You will also mentor members of the End User Computing and Operations team in order to mentor and grow the team alongside you.&nbsp;</p> <h3><strong>Responsibilities</strong></h3> <p>In this role, you’ll:</p> <ul> <li>Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.</li> <li>Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.</li> <li>Support remote, executive and in-person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences.</li> <li>Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations.</li> <li>Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.</li> <li>Stay updated with the latest AV technology trends, tools, and best practices to ensure the organization remains at the forefront of AV capabilities.</li> <li>Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment.</li> <li>Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions.</li> <li>Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience.</li> <li>Occasional business travel will be needed so flexibility is necessary to support business objectives.&nbsp;</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li>Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.</li> <li>Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.</li> <li>Established understanding of troubleshooting basic signal flow for conference rooms&nbsp;</li> <li>Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.)&nbsp;</li> <li>8+ years experience using AV and Events software such as Zoom, Google Meet etc.</li> <li>Crestron Certified Programmer (CCP) or Extron AV Associate certification.</li> <li>Event Technology Specialist (ETS) certification.</li> <li>AVIXA Certified Technology Specialist - Design (CTS-D) certification</li> <li>AVIXA Certified Technology Specialist - Installation (CTS-I) certification</li> <li>Certifications for all hardware manufacturers we install as applicable (Shure, Crestron, Chief, QSC, Biamp)</li> <li>Advanced troubleshooting and understanding of signal flow in conference rooms</li> <li>Project Management Professional (PMP) certification (relevant for event management aspects).</li> <li>Certified Technology Specialist (CTS) certification by AVIXA (Audiovisual and Integrated Experience Association).</li> <li>Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.</li> <li>Familiarity with event management processes, including AV setup, production, and troubleshooting.</li> <li>Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.</li> <li>Proficient in operating and troubleshooting AV equipment and software.</li> <li>Flexibility to work outside regular business hours to support events or executive needs.</li> <li>Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)&nbsp;</li> <li>ITIL v4 Foundation or Similar</li> <li>Google Workplace Certification (or similar professional certificate)</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Familiarity with ServiceNow as a ticketing system</li> <li>Apple Certified Support Professional (ACSP) or Microsoft Equivalent</li> <li>Advanced certification in specific AV technologies (as applicable)</li> </ul> <p><strong>Location</strong></p> <p>This role will be based in our San Francisco, California office.&nbsp;</p> <p><strong>Travel&nbsp;</strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.&nbsp;</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings