Senior Account Manager

Reports to: Head of Accounts Status: Full-time (INTERNAL) ​ ​ Position Summary The Senior Account Manager manages larger accounts and increasingly complex client relationships while supporting account strategy, operational oversight, KPI alignment, and account growth initiatives across experiential programs and activations. This role plays a critical part in driving program success through strong client partnership, proactive communication, operational accountability, and cross-functional team coordination. At Promobile, Senior Account Managers are expected to lead with a hospitality-first mindset, creating positive and memorable experiences for clients, consumers, partners, and internal teams alike. This role is focused on delivering exceptional client service, seamless execution, measurable results, and operational consistency while reinforcing Promobile’s process standards, communication excellence, and collaborative culture. The ideal candidate is proactive, highly organized, hospitality-driven, and solutions-oriented, with the ability to manage multiple projects, stakeholders, and priorities simultaneously in fast-paced environments while consistently delivering strong client experiences and business results. Core Responsibilities 1. Client Leadership & Strategic Communication • Lead communication across assigned client accounts and experiential programs • Build and maintain strong long-term client relationships rooted in trust, hospitality, and responsiveness • Manage client expectations, approvals, timelines, and operational alignment • Handle challenging conversations, escalations, and problem-solving proactively • Lead recurring client check-ins, planning meetings, and status discussions • Support account retention and long-term growth opportunities • Ensure all client interactions reflect Promobile’s hospitality-first mindset and emotional impact standards 2. Account Oversight & Operational Leadership • Oversee multiple accounts, projects, and operational workstreams simultaneously • Ensure projects align with client goals, KPIs, budgets, and deliverables • Coordinate cross-functional teams across Account, Production, Creative, and Operations • Support implementation and enforcement of company processes and workflows • Monitor account organization, project movement, and operational consistency • Escalate risks, concerns, or operational gaps proactively 3. KPI Ownership & Account Performance • Support KPI planning, tracking, and reporting across assigned accounts • Consistently ensure that projects and activations align with client success metrics. • Oversee client-facing reporting, recaps, and project evaluations • Maintain visibility into overall account health, execution quality, and client satisfaction 4. Budget Oversight & Resource Planning • Support account forecasting, budgeting, scope management, and profitability awareness • Track account health, operational efficiencies, and financial organization • Partner with Production and Account leadership on staffing and resource planning • Help identify financial risks, scope concerns, and operational impacts proactively • Maintain visibility into project budgets, staffing utilization, and operational needs 5. Team Leadership & Development • Foster accountability, communication, and collaboration across teams • Help train and onboard junior account team members • Support development of templates, workflows, and operational systems • Contribute to operational excellence initiatives and scalable team growth Qualifications • 6-8+ years of experience in account management, client services, agency leadership, or experiential marketing • Proven experience managing larger accounts and complex client relationships • Strong communication, organization, and leadership skills • Experience balancing multiple projects and operational priorities simultaneously • Understanding of budgeting, forecasting, and operational planning • Ability to lead cross-functional collaboration and client communication confidently • Experience within experiential marketing, events, activations, or agency environments preferred • Hospitality experience is a plus. Success Metrics Success in this role is measured through: • Hospitality-driven client relationships and retention • KPI achievement and measurable account performance • Operational consistency and project organization • Effective management of multiple account workstreams • Budget awareness and profitability support • Strong collaboration across internal teams • Team mentorship, accountability, and communication • Ability to proactively identify and solve operational challenges • Consistent alignment with Promobile’s core pillars Additional Benefits: • Profit Sharing • Parking • Gym • Snack Program Job Type: Full-time Pay: $120,000.00 - $140,000.00 per year Benefits: • 401(k) • 401(k) matching • Health insurance • Paid time off Application Question(s): • Describe one experiential marketing campaign you’ve managed from concept through execution. Please include the objective, your role and responsibilities, and the final outcome. • What types of experiential campaigns have you worked on most often? Work Location: In person