Senior Director, Global Aftersales

<div class="content-intro"><p><strong><span data-contrast="auto">About Us</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:280}">&nbsp;</span></p> <p>SharkNinja&nbsp;is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively&nbsp;impact&nbsp;people’s lives in homes around the world. <strong>Powered by two trusted, global brands, Shark and Ninja</strong>, the company has a proven&nbsp;track record&nbsp;of bringing disruptive innovation to market and developing one consumer product after another has allowed&nbsp;SharkNinja&nbsp;to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than&nbsp;4,100&nbsp;associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.&nbsp;</p> <p><strong>AI at SharkNinja </strong></p> <p>At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.</p></div><p></p> <p class="font-claude-response-body break-words whitespace-normal">As we continue to grow, we're hiring a <strong>Senior Director (Global Aftersales</strong>) to shape the entire aftersales journey, from first customer contact through to repair, replacement, and recommerce. <strong>Position based in London (circa 30% travel)&nbsp;</strong></p> <p><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">A senior leadership role with genuine global scope, accountable for the full aftersales value chain from the moment a consumer needs help&nbsp;through to&nbsp;repair, replacement, and recommerce. You will own the strategy, the P&amp;L, and the partnerships that make post-purchase experience a competitive advantage for&nbsp;SharkNinja.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">You will also be a key&nbsp;partner to&nbsp;product development, ensuring future products are designed with repairability in&nbsp;mind&nbsp;and that&nbsp;SharkNinja&nbsp;stays ahead of fast-evolving regulatory requirements across EMEA, North America, and LATAM.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">What You'll Do</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Define and execute the global aftersales strategy,&nbsp;across&nbsp;planning,&nbsp;operations&nbsp;and aftersales partners</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Lead&nbsp;teams delivering&nbsp;end to&nbsp;end&nbsp;reverse&nbsp;logistics&nbsp;and returns&nbsp;execution&nbsp;across international markets,&nbsp;optimising&nbsp;grading, refurbishment, and recommerce to&nbsp;maximise&nbsp;recovery value&nbsp;and sustainability</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Partner Consumer Experience to&nbsp;deliver an industry leading&nbsp;consumer repair and warranty journey, driving digital triage and self-service to improve first-time fix rates</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Manage all third-party repair&nbsp;centre&nbsp;relationships including partner&nbsp;selection, SLAs, quality standards, and performance</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Serve as the&nbsp;organisation's&nbsp;SME on Right to Repair and global warranty legislation, embedding compliance into product and supply chain decisions</span><span data-ccp-props="{}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720