SaaS Engineer
dropbox
📍 Remote - Mexico, US🌍 Remote🕐 6/2/2026
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Role overview
dropbox is hiring for the SaaS Engineer role in Remote - Mexico, US. It is a position with remote work available, Mid-level level, in the Tech sector. It was posted 6/2/2026.
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- Role
- SaaS Engineer
- Company
- dropbox
- Location
- Remote - Mexico, US
- Work mode
- Remote
- Seniority
- Mid-level
- Sector
- Tech
- Posted
- 6/2/2026
Description
<h2 class="p1"><span class="s1">Role Description</span></h2>
<p><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">We are seeking a SaaS Engineer to </span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">manage, optimize, and maximize value from Dropbox’s SaaS ecosystem</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">. The ideal candidate has hands-on experience administering collaboration platforms</span> <span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn h-lparen">(Google</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn"> Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are </span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">secure, scalable, and fully leveraged</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">, enabling Dropboxers to get the most out of their tools.</span></p>
<h2 class="p1"><span class="s1">Responsibilities</span></h2>
<ul>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Administer SaaS platforms: user management, security, permissions, workflows, integrations.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Proactively </span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">evaluate new SaaS features</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn"> and run pilots/adoption programs.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Measure and report on adoption and usage trends</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn"> across collaboration platforms.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Identify opportunities to leverage </span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">AI, automation, and integrations</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn"> for smarter collaboration.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Troubleshoot and resolve SaaS-related incidents, documenting best practices.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Deliver documentation, training, and communication to drive user enablement.</span></li>
</ul>
<h2 class="p1"><span class="s1">Requirements</span></h2>
<ul>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">5+ years experience administering enterprise SaaS platforms</span> <span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn h-lparen">(i.e. Google</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn"> Workspace, Slack, Zoom, Dropbox).</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Experience with automation/scripting</span> <span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn h-lparen">(Python,</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn"> Bash, PowerShell, AWS Lambda).</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Familiarity with SaaS APIs, integrations, and CI/CD pipelines.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Strong analytical skills for usage data, adoption metrics, and feature impact.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Excellent troubleshooting, problem-solving, and cross-functional communication skills.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides</span></li>
</ul>
<h2>Preferred Qualifications</h2>
<ul>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Certifications in Google Workspace or Slack administration.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Experience with SaaS adoption programs and driving user engagement.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Familiarity with AI/ML-powered SaaS features.</span></li>
<li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Background in SaaS spend optimization and vendor management.</span></li>
</ul>
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