Fraud Prevention Manager

<h1><strong>Fraud Prevention Manager</strong></h1> <p><strong>SumUp's Fraud Prevention team sits at the intersection of risk, data, and global payments, and we move fast. We're a team of specialists tackling one of fintech's most dynamic challenges: staying ahead of fraud at scale, across multiple markets and products. As we shift from a market-based to a global, product-focused model, we're looking for a Fraud Prevention Manager to lead our Acquiring domain worldwide, someone who thrives in ambiguity, leads with clarity, and gets things done.</strong></p> <p>In this role, you'll own the global Acquiring fraud strategy, lead a team of fraud specialists, and work closely with Operations, Engineering, Data Science, and Product to build scalable, high-impact prevention capabilities. You'll report directly to the Head of Risk &amp; Fraud Prevention and partner with a second global fraud prevention manager focused on non-acquiring fraud.</p> <p><strong>What You'll Do</strong></p> <ul> <li><strong>Lead</strong> a team of fraud specialists through clear goal setting, coaching, and strong execution standards, while hiring for open roles and building a culture of ownership and accountability</li> <li><strong>Own</strong> the global Acquiring fraud strategy roadmap, translating fraud trends, performance data, and market needs into effective rule optimisation, threshold management, and authentication strategies</li> <li><strong>Drive</strong> the review, testing, and migration of EU Acquiring rules from NOTO to SumUp's internal rule engine, ensuring controls remain effective as fraud patterns evolve</li> <li><strong>Partner</strong> cross-functionally with Operations, Engineering, Data Science, Product, and regional leaders to prioritise model development, improve fraud tooling, and deliver measurable outcomes</li> <li><strong>Monitor</strong> fraud and chargeback performance through KPIs and data analysis, identifying risks, diagnosing root causes, and protecting approval rates across all markets</li> </ul> <p><strong>You'll Be Great for This Role If</strong></p> <ul> <li>You bring proven experience in fraud prevention, fraud strategy, or risk management within payments or fintech, including hands-on work with rules engines, decision systems, or authentication strategies.</li> <li>You’re an experienced people leader who can hire, set goals, coach, and manage performance with clarity and care.</li> <li>You’re data-driven and comfortable working with databases, building KPIs, and measuring the impact of strategy changes; SQL or coding skills are nice to have.</li> <li>You can influence and align cross-functional teams across Operations, Engineering, Data Science, Product, and senior business stakeholders, and you communicate fluently in English.</li> <li>You hold a degree in Engineering, Statistics, Mathematics, Physics, or a related quantitative field.</li> <li>You adapt quickly, prioritise well under pressure, and bring a growth mindset — staying curious and always looking for better ways to solve problems.</li> </ul><div class="content-conclusion"><p><strong>Job Application Tip</strong></p> <p><span style="font-weight: 400;">We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.</span></p></div>