Security Compliance & Regulatory Affairs Analyst

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next <strong>Security Compliance &amp; Regulatory Affairs Analyst&nbsp;</strong></p> <p><strong>About the job</strong></p> <p>We are actively recruiting for this role to support Twilio’s global security regulatory program and directly support the SCRA Lead in executing and scaling the company’s regulatory strategy.</p> <p>This position is responsible for independently owning delegated components of regulatory analysis, triage, normalization, and operationalization of global cybersecurity and telecom regulatory obligations (e.g., NIS 2, TSA UK, Singapore IMDA), while contributing to broader program-level initiatives led by the SCRA Lead.</p> <p>The role operates with high autonomy and is expected to take ownership of assigned workstreams end-to-end, requiring strong critical thinking, defensible regulatory interpretation, designing and executing cross-functional initiatives, and the ability to operate without detailed instruction.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Support the SCRA Lead in executing Twilio’s global security regulatory strategy, including contributing to program design, prioritization, and long-term regulatory planning</li> <li>Independently interpret complex and ambiguous regulatory frameworks (e.g., NIS 2, EU transpositions, TSA UK) and provide structured outputs that support Lead-level strategy and decision-making</li> <li>Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy, traceability, and audit readiness</li> <li>Execute and continuously improve the Cyber Regulation Intake &amp; Triage process in partnership with Legal, ensuring consistent classification, routing, and lifecycle tracking of regulatory obligations</li> <li>Map regulatory requirements to internal control frameworks (e.g., UCF, ISO 27001, internal standards), identifying gaps and supporting Lead-driven control strategy decisions</li> <li>Develop regulator-ready and high-quality artifacts, including evidence mappings, control narratives, risk statements, and audit support documentation</li> <li>Identify, analyze, and escalate regulatory risks and audit obligations, supporting proactive planning and risk visibility at the program level</li> <li>Partner cross-functionally with Legal, Public Policy, R&amp;D, Security, Product, Sales, and Risk teams, supporting the Lead in aligning regulatory interpretation with technical and business implementation</li> <li>Drive execution of process improvements, tooling enhancements, and automation initiatives defined by the SCRA program</li> <li>Operate with high ownership and accountability, executing work independently while aligning to strategic direction set by the SCRA Lead</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required&nbsp;</strong></p> <ul> <li><strong>Experience: </strong>5–8+ years of experience in security compliance, telecom compliance, regulatory affairs, GRC, or related domain within a global technology, cloud, or telecom environment</li> <li><strong>Experience: </strong>Experience interpreting and operationalizing security frameworks and regulations (e.g., NIS 2, ISO 27001, SOC 2, telecom regulatory regimes)</li> <li><strong>Experience: </strong>Experience mapping regulatory requirements to control frameworks, policies, and technical implementations</li> <li><strong>Technical Domain Expertise: </strong>Broad understanding of security architecture, networking, access control, software development, cryptography, and operations. You should be fluent in how security controls are implemented across applications, systems, and cloud platforms to reduce inherent risk.</li> <li><strong>Technical Domain Expertise: </strong>Ability to analyze ambiguous regulations / regulatory requirements and produce defensible interpretations to support leadership decision-making</li> <li><strong>Communication: </strong>Strong written communication skills with ability to produce audit-ready and regulator-defensible documentation</li> <li><strong>Stakeholder Partnership: </strong>Proven ability to collaborate across Legal, Engineering, Security, Product, Sales, and Risk teams in support of program objectives</li> <li><strong>Strategic Mindset: </strong>High level of self-sufficiency, critical thinking, and ownership, with ability to execute without detailed instruction</li> <li><strong>Adaptability: </strong>Demonstrated ability to independently execute and deliver complex workstreams end-to-end, while operating under high-level guidance</li> <li><strong>Adaptability: </strong>Ability to manage multiple concurrent priorities in a global, fast-evolving regulatory landscape</li> </ul> <p><strong>*Desired:</strong></p> <ul> <li><strong>Technical Domain Expertise: </strong>Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, APIs, and microservices architectures. Experience in the Telecommunications sector (e.g. telecommunications or CPaaS environments involving messaging, voice, network security) highly preferred.</li> <li>Familiarity with primary global regulatory regimes (EU, UK, APAC, LATAM)</li> <li>Experience working with regulatory repositories, intake/triage workflows, or compliance automation systems</li> <li>Experience supporting external audits or regulator engagements</li>