sales associate - virtual client advisor

Sales Associate – Virtual Client Advisor Location: Remote (eastern time zone) Reports to: Sales Manager About eliteUSA Elite USA is a leader in sourcing and delivering the world’s most sought-after luxury fashion. We are looking for a highly motivated and passionate Virtual Client Advisor to join our growing team. This role is central to building trusted client relationships, managing orders end-to-end, and delivering exceptional service in line with our brand standards. Key Responsibilities Client Engagement Handle pricing requests, product knowledge inquiries, and resolve customer issues. Provide shipping updates, order confirmations, and after-service follow-up. Proactively engage in suggestive selling and outreach to drive sales. Sales & Relationship Management Build and maintain strong relationships with clients, fostering long-term loyalty. Stay current on fashion and luxury market trends to provide knowledgeable recommendations. Conduct follow-up on pending and closed orders to ensure accuracy and client satisfaction. Operational Coordination Communicate with vendors on pricing inquiries, order confirmations, and delivery updates. Ensure all orders are systematically and operationally correct in internal systems. Collaborate with logistics and sourcing to resolve any shipping or product issues. Stay updated with internal communication, product updates, and brand standards. Skills & Attributes Highly motivated, self-starter with an entrepreneurial mindset. Strong organizational skills and ability to manage multiple client needs. Excellent follow-up and attention to detail. Passion and knowledge of the luxury fashion industry. Strong communication skills, both written and verbal. Preferred Experience Prior experience in Luxury Retail (sales, clienteling, or personal shopping roles). Familiarity with digital client communication tools (Respond.io, CRM systems, etc.). Proven success in sales, client development, or luxury customer service.