Interim Director of Operations – Employment Services

Director of Operations – Employment ServicesRISE ServicesRISE Services is seeking an experienced and motivated Interim Director of Operations – Employment Services to provide operational leadership across our employment and community-based service programs. This is a leadership position for someone who thrives in fast-paced human services environments and can balance operational oversight, staffing coordination, compliance management, and strategic problem-solving while supporting individuals with disabilities in achieving meaningful community employment outcomes. The Director of Operations plays a critical role in ensuring operational stability, staffing alignment, service quality, compliance oversight, and organizational growth across service regions. About RISE ServicesRISE Services is a growing human services organization specializing in: • Individual Supported Employment • Community-based services • Housing support coordination • Workforce development and stabilization services for individuals with disabilities We are committed to high-quality, person-centered services while maintaining strong operational and compliance standards within highly regulated funding environments. Position SummaryThe Director of Operations – Employment Services is responsible for: • Operational leadership and program oversight • Staffing coordination and scheduling support • Service utilization and workflow management • Compliance and documentation oversight • Systems governance and operational accountability • Leadership support during staffing shortages or operational disruptions • Oversight of employment and housing-related operational services This role works closely with executive leadership to support program growth, operational consistency, and service stability. This position includes approximately 10 billable/direct service hours weekly to maintain field awareness and provide strategic staffing support when necessary. Key Responsibilities• Oversee operational performance across employment service programs • Monitor staffing coverage and scheduling efficiency • Support service continuity during vacancies and staffing shortages • Ensure compliance with documentation and service standards • Monitor utilization, operational workflows, and KPIs • Support operational systems including CaseWorthy and Monday.com • Assist with hiring, onboarding, and leadership development • Support housing-related operational coordination • Lead workflow standardization and process improvement initiatives • Collaborate with executive leadership on operational planning and expansion efforts QualificationsPreferred candidates will have: • Leadership experience in human services, behavioral health, healthcare, employment services, or related fields • Experience supervising teams and coordinating operations • Strong organizational and problem-solving skills • Experience managing staffing and operational workflows • Knowledge of documentation compliance and regulated service environments • Ability to manage competing priorities in fast-paced settings • Strong communication and leadership skills Preferred experience with: • Medicaid-funded services • Employment services • Community-based programs • Housing or supportive housing services • Case management or EHR systems • Operational tracking platforms Scheduling & Availability ExpectationsCandidates should be comfortable with: • Occasional early morning or evening operational communication • Periodic weekend availability for urgent operational matters • Regional travel within service areas • Responding to staffing or service coverage issues as needed What We’re Looking ForWe are looking for leaders who: • Remain calm under pressure • Can make operational decisions independently • Support accountability while maintaining professionalism • Value teamwork and operational consistency • Can build systems and improve workflows • Are adaptable and solution-focused Position Details• Full-Time • Exempt Leadership Position • Hybrid/Community-Based Role • Regional Travel Required • Competitive Salary Based on Experience Why Join RISE Services?At RISE Services, you will have the opportunity to: • Help shape growing employment and community programs • Support individuals in achieving meaningful employment outcomes • Lead operational improvements and innovation • Work within a collaborative leadership environment • Make a direct impact on service quality and organizational growth To ApplyPlease submit: • Resume • Cover Letter (preferred) • Professional references Qualified candidates selected for advancement will participate in: • Initial virtual interview • In-person leadership interview • Operational writing assessment RISE Services is an Equal Opportunity Employer.