Assistant Vice President of Pharmacy Operations

Marketing Statement NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Duties & Responsibilities The AVP, Pharmacy Operations will be an integral member of the executive leadership team, directly contributing to the development and execution of system-wide initiatives. Reporting to the Senior Vice President, this role requires a results-driven leader who will manage a broad range of responsibilities, including strategic planning, operational performance, staff development, and financial management. The AVP will work closely with senior leadership, hospital administrators, clinical departments, and various stakeholders to optimize pharmacy services, drive operational efficiencies, and improve patient outcomes. Summary Of Essential Duties And Responsibilities • Strategic Planning: • Spearhead the creation and implementation of strategic initiatives across the Health System, focusing on both clinical and non-clinical pharmacy operations. Collaborate with senior leadership to align pharmacy services with the system’s long-term vision and goals • Develop forward-thinking models for pharmaceutical care management that enhance patient safety, medication access, and overall patient outcomes. Lead efforts to maximize market share and identify growth opportunities through service expansion and business development • Lead the identification and execution of technological upgrades and innovations that support pharmacy operations. Drive the integration of advanced systems, such as CPOE, Automated Dispensing Cabinets, and Bar-coded Medication Administration, to improve medication safety and operational efficiencies across the system • Establish and lead strategic initiatives focused on medication safety, ensuring a culture of safety across all levels of pharmacy operations. Participate in organization-wide medication safety planning and activities to continuously reduce risk and improve patient care • Operational Performance: • Assume full accountability for the execution and management of all pharmacy services across the Health System. Ensure seamless integration of pharmacy care with clinical care pathways, optimizing pharmacy workflows, and maintaining continuous improvements in pharmacy operations to deliver exceptional patient outcomes • Develop and implement robust systems and processes to ensure patient access to safe, affordable, and timely medications. Collaborate with pharmacy teams and interdisciplinary care teams to eliminate barriers to medication access, improve medication therapy management, and ensure patients receive the right medications at the right time • Promote a culture of operational excellence by identifying inefficiencies in existing processes and leading initiatives to redesign and streamline workflows. Utilize process improvement methodologies to enhance service quality, reduce costs, waste, and operational bottlenecks. Oversee the implementation of best practices across all pharmacy departments to ensure consistency and high levels of performance • Direct the development and deployment of advanced inventory management systems to optimize the procurement, distribution, and use of pharmaceuticals across the system. Ensure medication stock levels are effectively managed to prevent shortages and overstock situations while adhering to regulatory compliance standards. Leverage data analytics to forecast demand accurately and proactively manage inventory at both the system and hospital levels • Establish and monitor key performance indicators (KPIs) related to pharmacy operations, including medication error rates, prescription turnaround times, patient satisfaction scores, inventory turnover rates, and cost control measures. Use data-driven insights to identify areas for improvement and implement corrective actions. Regularly report performance results to senior leadership, providing recommendations to enhance operational effectiveness • Continuously evaluate the operational landscape to identify opportunities for service expansion, including new pharmacy services, satellite pharmacy locations, or enhanced delivery models. Develop comprehensive business cases and work collaboratively with leadership teams to implement new services that align with the Health System’s strategic goals and improve overall operational capabilities • Facilitate collaboration and communication between pharmacy departments, clinical teams, nursing, medical staff, and leadership to ensure the efficient delivery of pharmacy services. Engage with multidisciplinary teams to design and implement care models that maximize efficiency, safety, and patient satisfaction. Act as a liaison between operational teams to ensure alignment and successful implementation of system-wide pharmacy initiatives • Oversee the development and implementation of policies and procedures that ensure pharmacy operations comply with federal, state, and local regulations. Regularly audit pharmacy practices and procedures to ensure compliance with regulatory standards, safety protocols, and accreditation requirements. Ensure all pharmacies are prepared for inspections, audits, and accreditation reviews • Oversee the allocation of pharmacy resources, including staffing, equipment, and technology. Work closely with department leaders to ensure resources are optimally deployed, staffing levels are aligned with patient volume and operational needs, and pharmacy teams are adequately trained to meet the evolving demands of the Health System • Foster a system-wide commitment to continuous improvement by initiating and overseeing quality improvement projects focused on pharmacy services. Lead initiatives aimed at reducing medication errors, enhancing medication safety, improving patient satisfaction, and increasing operational efficiency. Promote a culture of ongoing learning and adaptation to ensure pharmacy services evolve in line with industry best practices • Staff Development: • Ensure staff are prepared to meet organizational goals • Promote a collaborative, team-oriented environment across pharmacy teams, clinical departments, and other stakeholders. Ensure alignment of pharmacy department goals with the broader Health System’s priorities • Financial Management: • Oversee the financial performance of pharmacy operations, including budgeting, forecasting, and cost control measures. Work closely with senior leadership to implement financial strategies that reduce costs while maintaining high-quality care standards • Lead the development and execution of departmental budgets. Conduct regular financial reviews to ensure pharmacy expenditures align with the Health System’s financial objectives. Provide actionable insights to reduce costs and optimize resource allocation Minimum Qualifications • Master's degree from an accredited college or university in Hospital, Business or Public Administration, Health Care Planning or a related discipline; and five (5) years of progressively responsible experience in health and medical service administration, public administration, personnel and labor relations, finance or an appropriate functional discipline with an emphasis on planning, liaison and inter-organizational relationships or related administrative or managerial