Spruce Street Compliance : Operations Director for Client Services

Operations Director for Client Services Spruce Street Compliance is a political compliance firm based out of Washington, DC and Philadelphia, PA. Our firm is committed to supporting progressive causes and candidates nation-wide. This position works directly with clients and helps maintain the smooth operations in-house. This position will report to the COO and President and work in hand with the compliance services team on providing operations services to our clients. Responsibilities for Clients and Company • Develop, implement, and maintain quality assurance protocols • Help grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity • Maintain the operational functions of the DC office; ordering supplies, maintaining cleaning schedule, processing incoming mail, processing outgoing mail • Ensure client operational activities remain on time and within a defined budget • Track staffing requirements, help with hiring new employees as needed for clients Lead, motivate, and support teams within a time-sensitive and demanding environment • Conduct budget reviews and report cost plans to upper management • Work in tandem with Compliance Managers on weekly accounts payable processing to include confirming/assigning entering invoices into accounting software and printing & mailing checks, maintaining vendor W9s, monitoring cash accounts • On-boarding and off-boarding staff for clients, including i9 verification with eVerify • Monitor various aspects of an employee's benefits including 401k, PTO, sick leave, etc. • Monitor benefits administration for the Firm and our clients and plan renewals • Develop organizational employee handbook guidance for clients in tandem with client's needs and client general counsel; project manage finalizing the implementation of the handbooks and syncing policies with payr