Business Development Center Representative

Who Thrives Here | Qualifications Our top-performing Business Development Center Representatives are high-energy, disciplined professionals who love the "win" of booking an appointment. We don't just answer phones—we drive the schedule. We’ve found our strongest hires come from these backgrounds: • Former Athletes: Individuals with mental toughness who can handle "no" and keep pushing for the "yes." • Phone Sales Pros: Closers who have experience in outbound dialing, lead generation, or appointment setting. • Hospitality & Service Experts: People who understand the "guest first" mentality but have the hunger to sell. • Goal-Oriented Achievers: Professionals who thrive in performance-based environments and love seeing their metrics hit the target. We value persuasion, radical accountability, and the professional drive to master our proven scripts. What You’ll Do | Requirements As a Business Development Center Representative, you are the engine that keeps our service bays full. You aren't just "making calls"—you are securing revenue. Your daily focus includes: • Outbound Engagement: Execute high-volume outbound calls to existing and potential customers with enthusiasm and authority. • Appointment Setting: Master the art of the "close" by turning a conversation into a firmly booked service appointment. • Retention Excellence: Conduct follow-up calls to ensure 100% customer satisfaction and resolve any concerns with professional poise. • Value-Based Selling: Educate customers on their vehicle’s needs and overcome objections to ensure they prioritize their service visit. • Database Management: Maintain an organized CRM, ensuring every lead is tracked and every follow-up is executed with precision. • KPI Ownership: Collaborate with the Service Manager to hit daily and weekly booking targets and conversion goals. What’s in It for You | Benefits This isn’t just a job — this is a career-building opportunity with a fast-scaling company that offers industry leading benefits: • TOP EARNERS MAKE SALARY + BONUS : Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching • Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing • 5-DAY WORK WEEK for a reliable work-life balance • Operational Excellence: Top-tier management that leads with positivity and extreme efficiency • Total Security: Comprehensive healthcare benefits for you and your family • Culture & Perks: An fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays At Nealey Tire & Auto, we don’t just talk about growth — we live it. If you’re hungry to learn, build and win, this is where you belong. About Us At Nealey Tire & Auto, we’re not just fixing cars- we’re building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we’ve built a reputation on integrity, performance, and a proven system that delivers results. We’re looking for a Business Development Center Representative who wants to be rewarded for their output. If you are growth minded, energetic, and ready to win, you’ll fit right in.