(Senior) Account Manager

Your Impact

We're strong at landing new customers. Now we need to get excellent at growing them.

Expanding within the customer base is one of Tacto's biggest growth levers, and we're building it out for the long term. Most mature B2B companies generate 50%+ of their revenue from existing customers - we want to capture more of that potential, and we're strengthening the team to get there. As Account Manager, you'll be a driving force behind our expansion motion: identifying and closing upsells, cross-sells, and strategic price increases across our customer base, and helping build and sharpen the playbook as we scale it. You'll work between Sales, Customer Value, and Product, spotting growth opportunities and turning them into revenue. This is your chance to build and grow a crucial commercial function at one of Europe's fastest growing industrial AI companies.

Your Tasks

• Own deals end-to-end: Identify opportunities, build business cases, run negotiations, close deals. Manage contracts and pricing logic.

• Master account intelligence: Read customer dynamics, map stakeholders, understand politics. Know when to drive expansion yourself vs. when to bring in AEs or Customer Value. Identify perfect timing for upsells.

• Coordinate across functions: Coordinate with Sales (pipeline), Customer Success (value-delivery), Product (what to sell), and Finance (forecasting) to drive expansion deals

• Own forecasting and planning: Build accurate expansion forecasts. Coordinate deal timelines. Keep the business informed and on track.

• Translate roadmap into revenue: Work with Product and Marketing to turn new modules into concrete expansion conversations with the right customers at the right time.

• Help building the function as it scales: Turn what you learn into reusable process, qualification criteria, pricing guardrails, forecasting templates, rules of engagement with Sales and Customer Value. Where the playbook doesn't exist yet, you help writing it

Your Profile

We're looking for someone who can build, close, and scale. Here's what typically works:

• 2-4 years in high-performance environments: A proven track record of hitting, and significantly overachieving, quarterly or yearly commercial targets, in account management, sales, or a customer success role with a real commercial component.

• Proven commercial track record in B2B SaaS companies.

• Extremely smart and driven – you connect dots quickly, learn fast, and push hard to win

• Excellent stakeholder management – you navigate complex organizations, build relationships with senior buyers (Heads of Procurement, C-Level), and align internal teams

• Negotiation toughness – you hold your ground in price discussions without burning bridges

• Process-oriented – you own details: contracts, terms, renewal dates, forecasting

• Genuine interest in industrial procurement – you want to understand how manufacturing companies work and speak their language

• Native German + fluent English

Why This Role is Awesome

This is the first dedicated Account Manager seat at Tacto. Some first structures exist, but most of the function is still yours to build: the quota model, the rules of engagement with Sales and Customer Value, the process itself. Get this right, and expansion becomes Tacto's biggest new revenue lever within two to three years, that's the scale of upside on the table. Do it well for the first 12 to 18 months, and you define your next step: a bigger book of accounts, leading the function as it grows into a full team, or a move into Sales or Customer Value leadership.

What This Role Is - and Isn't

• This is not customer support with a sales quota bolted on. You'll be measured on revenue, not on being liked, and some weeks that means pushing a commercial conversation the customer wasn't asking for.

• This is not a mature, handed-to-you playbook. You'll build your own pipeline, your own forecast discipline, and parts of the process itself.

• Prove you can turn module adoption into signed expansion revenue, and we'll back you owning a bigger book, leading the function, or moving into Sales or CV leadership next.

Why Tacto

• We bet on young talent and mean it. We consistently back smart, hungry, young people with real ownership early. The large majority of our Leadership Team was promoted internally, you deliver impact and the sky is the limit at Tacto.

• Backed to win big. We're Sequoia and Index Ventures-funded, with more than €50M raised. We're building Tacto to be the lighthouse for European industrial AI.

• A truly AI-native organization, with every resource you could dream of. All the leading AI tools and custom agents at your fingertips, plus dedicated people who keep us at the frontier.

• High bar, high speed, genuinely fun. You'll be surrounded by extremely smart and ambitious people who set the bar high and push you to get better every week. Intense, fast, and the opposite of boring.

• A front-row seat in the European startup ecosystem. Weekly exposure to leading founders and operators through internal and external events (Lunch & Learns, hackathons, community gatherings). Get a glimpse here: https://luma.com/tacto

• You'll build something that lasts and that matters. You'll help build the company that keeps European industry competitive for the long term.

Our Background

Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing together - part costs, suppliers, materials - is scattered across systems and people. Over 50% of a product's cost originates from suppliers, making procurement the single largest cost lever in manufacturing and the missing connection between the digital and the physical world. Yet it still runs on Excel and legacy systems. We're changing that with our Procurement Intelligence Platform, trusted by hundreds of companies running billions of Euros of material.

Based in Munich, we are 100+ passionate builders who are in-office, with high expectations, fast growth,