Vice President II, Client Success

Role Overview Sodexo is seeking a Vice President II, Client Success. Reporting to the Chief Executive Officer of our Corporate Services segment, this role is responsible for driving portfolio performance, retention, and operational excellence across a set of the organization’s most strategic accounts. The Vice President II leads consistent, disciplined execution in executive engagement, renewal strategy, risk mitigation, and CRM governance, advancing retention into a data‑driven enterprise capability. Success in this role ensures revenue stability, improves renewal outcomes, strengthens stakeholder relationships, and equips executive leadership with forward‑looking risk insights tied to financial exposure and client health. This is a remote position with up to 40% travel. The successful candidate must reside near a major airport. What You'll Do Retention Strategy & Revenue Governance 30% • Lead portfolio‑wide retention performance and revenue protection strategy across $1B+ in annual recurring revenue within strategic accounts. • Establish scalable renewal frameworks, proactive risk identification protocols, and executive engagement models that drive consistent revenue preservation, margin discipline, and contractual stability. Client Success Team Leadership & Performance Management 25% • Lead, develop, and performance‑manage a team of 5–8 Vice Presidents, Client Success overseeing strategic accounts. • Establish clear retention KPIs, governance standards, and executive sponsorship expectations. • Drive accountability for renewal outcomes, forecasting accuracy, and CRM discipline, while strengthening bench depth and succession readiness. Executive Escalation & Strategic Intervention 20% • Serve as the primary escalation point for complex, high‑risk renewals, major service disruptions, and executive‑level relationship challenges.