Program Manager -Observability Architecture and Migration

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we’re looking for passionate people to join our mission. If you’re ready to help the world’s best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Join our team as a Project Manager, where you will be instrumental in the successful delivery of complex Observability implementation projects for our customers. You will own the entire project lifecycle, from initiation and planning through execution, monitoring, and closure. This role is critical to translating the promise of our intelligent platform into tangible, realized business value for our customers. In this role, you will be the single point of contact responsible for driving project discipline and velocity. You will ensure that every customer implementation—whether delivered directly by New Relic resources or through a partner—is completed on time, within scope, and results in true customer success and adoption of the New Relic platform. You will be the guardian of project delivery excellence. What you’ll do Lead Project Delivery Plan, execute, and finalize highly technical Observability implementation projects according to strict deadlines and within budget. You will drive outcomes that ensure the customer achieves their desired technical and business goals. Scope & Risk Management: Define clear project scope, goals, and deliverables in collaboration with sales and technical teams. Proactively identify and manage project risks, issues, and dependencies, devising effective mitigation and contingency plans. Stakeholder Communication Act as the primary communication bridge for all projec