Front Office Associate Lead

Hourly Rate: $22.50 Hourly Wage: $ 22.50 REGULAR/FULLTIME WEEKENDS/HOLIDAYS Valid u s License Not Required HVO Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where Great Benefits Lead To a Life Fulfilled. • Competitive Pay • Medical/Dental/Vision/401K opportunities • Travel discounts • Credit Union Membership • Tuition Reimbursement • Professional Counseling & Family Support • Growth and Development Opportunities • *Benefit Eligibility will vary by position Site Specific Perks As a Lead Guest Services Associate, a typical day will include: • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  • Answers telephone calls and routes calls to the proper department as applicable.    • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.  • Assists management with training new associates or hourly duties as needed.  Guest Experience And Company Standards • Welcome and greet guests and anticipate and address their needs. • Interact with colleagues and guests professionally and promptly. • Contribute to team goals. • Always follow company policies and safety procedures. To Become a Lead Guest Services Associate At HVC • Available to work various shifts, holidays, and both weekend days. • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  • Specific job duties may differ by property, size of team, or facility. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.