Operations Manager - Bilingual

Whitaker Legal - Towson, Maryland Are you the person who naturally takes ownership, follows through, and makes sure nothing falls through the cracks? Do you thrive in a fast-paced environment where your work actually matters and changes lives? Whitaker Legal is a mission-driven immigration law firm focused on helping families and survivors of domestic violence, human trafficking, and serious crimes build a future in the United States. Our work is meaningful, high-impact, and often time-sensitive. We pursue excellence because our clients’ futures depend on it. We are looking for a bilingual Operations Coordinator who will play a critical role in keeping our firm running smoothly, holding our team accountable, and making sure our clients receive the level of service they deserve. This is not a sit-back-and-wait role. This is for someone who sees a problem and fixes it. What You Will Do You will be the person who keeps everything moving. Operations & Accountability • Track deadlines, case progress, and team performance to ensure nothing falls through the cracks • Monitor KPIs and follow up with team members to keep the firm on track • Identify breakdowns in processes and implement solutions • Conduct audits to ensure policies and procedures are being followed Team Coordination • Work closely with attorneys, legal assistants, and client services to ensure smooth communication and workflow • Ensure consultations, client calls, and follow-ups are happening on time • Step in to solve problems and keep things moving when issues arise Systems & Process Management • Own and maintain systems like Trello, MyCase, and SharePoint • Improve workflows to increase efficiency and reduce errors • Help train team members on systems and processes HR & Culture Support • Assist with onboarding and training new team members • Help run performance reviews and support accountability across the team • Plan team events and initiatives that reinforce a positive, high-performing culture Financial & Administrative Support • Run payroll and coordinate with our bookkeeping team • Track expenses, vendor payments, and basic financial data • Help ensure billing and collections processes are running smoothly Who You Are • Fully bilingual in English and Spanish (required) • Highly organized and detail-oriented • A natural problem solver who takes initiative • Comfortable holding others accountable in a professional and respectful way • Able to manage multiple priorities without dropping the ball • Tech-savvy and comfortable learning new systems quickly • A team player who contributes to a positive, energetic work environment Most importantly: you are someone who takes pride in your work and wants to be part of something bigger than yourself. What Success Looks Like • Deadlines are consistently met • Cases move efficiently through the system • Team members are clear on expectations and follow through • Clients feel supported, informed, and taken care of • The firm runs more smoothly and efficiently because of you Why Join Whitaker Legal • Meaningful work that changes lives • A supportive, collaborative, and mission-driven team • Opportunities for growth and leadership • A positive, high-energy work environment • Competitive compensation with performance-based bonuses How to Apply For immediate consideration, apply as soon as possible. Please include: • Your resume • Your salary requirements • Your level of fluency in Spanish In addition, submit a short voice recording in English and Spanish answering the following: • Tell us a little about yourself • Why do you want to work at an immigration law firm • What do you excel at professionally • What types of tasks do you not enjoy Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Work Location: In person