Chief Operating Officer

**Chief Operating Officer (COO) Greenline Logistics Position Summary Greenline Logistics is seeking a high-impact Chief Operating Officer (COO) to lead and scale a national LTL/PTL transportation and cross-dock operation across multiple terminals and operational tribes. The COO will be responsible for end-to-end operational execution, network performance, service reliability, operational profitability, safety culture, and organizational scalability. This role oversees daily operations across linehaul, pickup & delivery, cross-dock operations, fleet coordination, dispatch, network planning, and operational performance management. The ideal candidate is a builder and operator who understands how to scale an asset-based transportation company with strong operational discipline, high accountability, modern management systems, and data-driven execution. ⸻ Core Responsibilities Operational Leadership • Lead nationwide LTL/PTL operations across terminals, tribes, pods, and operational streams • Oversee: • Pickup & Delivery Operations • PTL Linehaul Operations • Cross-Dock Operations • Dispatch & Planning • Fleet Coordination • Network Performance • Service Recovery & Exception Management • Drive operational excellence across safety, service, utilization, and profitability • Build scalable operational systems, SOPs, operating rhythms, and accountability structures ⸻ Network & Service Management • Optimize terminal-to-terminal network flow • Improve transit times, dock throughput, and route efficiency • Manage service levels and customer operational experience • Reduce operational waste, empty miles, claims, detention, and inefficiencies • Partner with Commercial and Finance teams to improve yield and contribution margin ⸻ Leadership & Organizational Development • Lead regional operational leaders, terminal managers, dispatch leaders, and operational tribes • Build a high-performance culture focused on ownership, accountability, coaching, and execution • Develop future operational leaders through structured management systems • Align operational teams with Greenline’s POD/Tribe operating model ⸻ Systems & Process Improvement • Drive continuous improvement initiatives across: • TMS • ERP • Dispatch systems • KPI dashboards • Operational analytics • Automation initiatives • Partner with IT/Data teams to improve operational visibility and decision-making • Establish data-driven management and operational KPI governance ⸻ Financial & Performance Accountability • Own operational KPIs including: • Operating Ratio (OR) • Contribution Margin • Service Performance • On-Time Pickup & Delivery • Dock Productivity • Fleet Utilization • Cost per Mile • Claims Ratio • Driver Productivity • Support decentralized POD-level operational accountability and performance management • Participate in strategic planning, budgeting, forecasting, and network expansion initiatives ⸻ Qualifications Required Experience • 10+ years of transportation/logistics operational leadership experience • Strong background in: • LTL operations • PTL / partial truckload • Cross-dock networks • Asset-based transportation • Multi-terminal operations • Experience managing large dispatch and operational teams • Strong understanding of operational finance and KPI management ⸻ Preferred Qualifications • Experience scaling regional or national transportation networks • Experience implementing TMS/ERP systems • Background in modern operational management systems • Experience with Agile/POD operational structures is a plus • Strong analytical and operational problem-solving capabilities ⸻ Leadership Profile We are looking for a leader who: • Operates with urgency and ownership • Builds systems, not chaos • Leads through accountability and execution • Can scale people, processes, and operations simultaneously • Understands both operational detail and strategic direction • Thrives in fast-growth and transformation environments ⸻ What Success Looks Like • Improved operational profitability and OR • Higher service reliability and customer retention • Scalable multi-terminal operational model • Strong operational culture and accountability • Stable and predictable operating rhythms • Data-driven operational execution • Continuous network optimization and operational scalability ⸻ About Greenline Logistics