Chief Operating Officer (COO) - (Promotional Products Industry is Required)

Chief Operating Officer (COO) - (Promotional Products Industry Experience Required) About the Company: Startup of the Year" –SF Magazine Most Innovative Company Award-Fast Company Bloomberg Business Week-Social Entrepreneur of the Year Did you ever think you could change the world by working in the promotional products industry? Now you can do it by working with Social Imprints. Our social mission is to provide second chances for those who genuinely need one. Eighty percent of our staff comprises at-risk individuals, including formerly incarcerated people, recovering addicts, individuals on/off public assistance, and the undereducated/unemployed. Since opening our doors in 2008, Social Imprints has been the go-to provider in the Promotional Products industry for many of the nation’s top brands, including Dropbox, Oracle, Pinterest & Facebook. That’s because we are not only passionate about our swag, but we are also passionate about our community. If you need a second chance or want to work for a company that makes an actual imprint on its community, Social Imprints is the place for you! About the Position: HYBRID OPPORTUNITY: Hybrid Role - 3 days on-site, 2 days remote Candidates who provide a cover letter will be reviewed first. • Base Salary $175K-$200K • Good benefits plus profit-sharing opportunities We are seeking an experienced, strategic, and execution-focused Chief Operating Officer (COO) to lead operational excellence across our fast-growing promotional products organization. The COO will oversee day-to-day operations, including supply chain, sourcing, fulfillment, warehousing, and technology platforms, while driving scalability, efficiency, and profitability. This executive will partner closely with the CEO and leadership team to transform operations into a best-in-class platform supporting enterprise clients, e-commerce company stores, onboarding programs, recruiting kits, and branded merchandise initiatives. Key Duties & Responsibilities: 1.) Provide Independent Operations leadership for the following non-sales and non-marketing teams, including: Warehouse, E-commerce, Procurement, and Accounting. • Own operational P&L performance and margin optimization for each team. • Align each team's operational strategy with company growth objectives. • Recruit for all open positions across these teams, and identify and mentor operational leaders as the company scales. • Role model and promote a culture of innovation, ownership, responsibility, and operational excellence. • Report on and coach teams to achieve monthly, quarterly, and annual KPIs and OKRs. • Oversee our global vendor network, product sourcing strategy, and rebates program. • Manage outside 3PL partnerships and/or secondary owned warehouse operations. • Develop contingency and risk mitigation strategies • Provide updates, reporting, and metrics directly to the CEO. Examples include, but are not limited to: • Department job costing • Monthly, quarterly, annual individual and team goals • Overall and department P&Ls (GP and OH) with recommended improvements • Individual and department KPIs and OKRs • Report on warehouse performance metrics and provide recommendations for improvement. • Partner with Finance on budgeting, forecasting, and cost control. 2.) Manage the technology stack (Shopify, Internal proprietary OMS, NetSuite WMS/Accounting/Integrations) for efficiency and effectiveness, and ensure scalability for future growth. • Collaborate with technology teams to enhance the profitability, automation, and scalability of client internal and external stores and integrations. • Improve operational data visibility and reporting analytics across all platforms. • Support digital transformation initiatives across operations • Scope and manage NetSuite upgrades and modules Qualifications: • At least 5 years of warehouse leadership experience in pick/pack, kitting, and packaging. • Demonstrated senior leadership of multi-functional teams, including procurement, logistics, warehouse, and e-commerce at a successful promotional products company. • Proven success scaling operational infrastructure in a successful and growing promotional products company. • Strong technology background and experience managing/onboarding one of the major cloud-based software solutions, such as Salesforce, Oracle, or preferably NetSuite. • Helped create or onboard a proprietary internal technology OMS • Demonstrated financial leadership with end-to-end P&L responsibility, including strategic financial planning, forecasting, pricing strategy, operational cost management, cash flow oversight, and data-driven decision-making to improve profitability and scalability. Social Imprint is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Qualified applicants who are formerly incarcerated, recovering addicts, long-term unemployed, veterans, under-represented minorities’ and underemployed (Based on education and experience) are strongly encouraged to apply. Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Vision insurance People with a criminal record are encouraged to apply Application Question(s): • Do you have a Strong technology background and experience managing/onboarding one of the major cloud-based software solutions, such as Salesforce, Oracle, or preferably NetSuite? • Have you helped create or onboard a proprietary internal technology OMS? • Do you have experience with end-to-end P&L responsibility, including strategic financial planning, forecasting, pricing strategy, operational cost management, cash flow oversight, and data-driven decision-making to improve profitability and scalability? • Do you have at least 5 years of warehouse leadership experience in pick/pack, kitting, and packaging? • Do you have at least 3 years of Senior leadership experience in the promotional products industry, managing multi-functional teams (i.e., procurement, logistics, warehouse, e-commerce)? • Have you had success scaling operational infrastructure in a growing promotional products company? Experience: • Warehouse management: 5 years (Required) • Promotional Products industry: 3 years (Required) Language: • English (Required) • Work Location: Hybrid remote in San Francisco, CA 94124